Why is a Virgin cable modem activation page appearing on DSL?

androidicus · 11-03-2008, 21:06

I have been with Virgin DSL broadband for 18 months, I am shortly to change provider but have had the following problem on both laptops in my flat since requesting a MAC code from Virgin.

During normal browsing, quite randomly on both laptops but annoyingly frequent on one of them, the following activation webpage appears when I click on a random link or one of my favourites:

http://www.virginmedia.com/help/activation/start/

It seems to be activation for a cable modem which I do not have.

I don't know if there is any connection to changing my supplier but I would like it sorted. Can anyone suggest how to rid my laptops of this problem?

Thank you.

Druchii · 12-03-2008, 01:26

Are you using wireless?
If so, check you are connecting to YOUR router. Chances are you could be hitting a neighbours Wi-Fi who hasn't set up their modem correctly yet.

androidicus · 12-03-2008, 03:27

I can confirm that I am connecting to my own router on both laptops. Virgin Cable isn't available in my area, which is why I am puzzled.