Slow Slow Slow

avantscott · 19-03-2008, 15:30

Why has virgin gone so down hill since ntl let go of the raines..
I am so fed up with slow internet,not even peak times 963kb is a joke.

haydnwalker · 19-03-2008, 15:33

Bit of a Rant thread methinks??

Well...what have you done to try and find the problem?

You do share your 20mb or whatever-speed you get with others in your area...if you aren't getting the speed you want, downgrade to a lower tier and save yourself some money!

crazymaniac · 19-03-2008, 15:51

In the contract it does say "up-to". Trust me, their covered againts you complaing that your not getting 20MB. It's the reason why im on 2mb.

Your best off getting 8mb/10mb, as it's a realistic speed to reach.

19-03-2008, 15:56

What have u done to try and resolve the problem

Have u optimizied ur broadband checkec connection without router connect are u sharing the connection when you are downloading also have you rang tsc.

I understand ur angry but have u done any of this

crazymaniac · 19-03-2008, 16:02

darthlinux is right.

Have you tryed using TCPOptimizer?

Theres a link somewhere on my thread about Speeding up windows XP:

http://www.cableforum.co.uk/board/19...r-windows.html

Tells you how to use it too. Look at number 6 in the list.

avantscott · 19-03-2008, 16:16

Done all of the above,even got slower package just made it even slower as you would expect. i think they do it when i download a large file.. i thought this only applied after 4 mmm me thinks not

crazymaniac · 19-03-2008, 16:45

Yes throttling does apply between 4-9 but only really affects you if you hit the daily download limit. The higher speed (package) your on, the more download limit you have.

e.g. im on 2mb speed, and there is a 350MB limit.

avantscott · 19-03-2008, 16:49

the above link is bad

crazymaniac · 19-03-2008, 16:55

Yeah, the link worked when I first made the thread but for some reason broke.

Read on, someone re-posted a new link for it.

KungFuKitty · 19-03-2008, 17:12

Quote:

Originally Posted by avantscott

Why has virgin gone so down hill since ntl let go of the raines..
I am so fed up with slow internet,not even peak times 963kb is a joke.

I'm having the same problem mate

paying 37 quid for XL BB and getting around half of it most times, what a joke. I think my only option is to downgrade to 10mb line as crazymaniac said..

Quote:

Your best off getting 8mb/10mb, as it's a realistic speed to reach.

Have a look at my thread if you like, you'll prolly find it all too familiar

~ Kitty x

crazymaniac · 19-03-2008, 17:16

Quote:

Originally Posted by KungFuKitty

I'm having the same problem mate

paying 37 quid for XL BB and getting around half of it most times, what a joke. I think my only option is to downgrade to 10mb line as crazymaniac said..

Have a look at my thread if you like, you'll prolly find it all too familiar

~ Kitty x

If/when they upgrade all the lines form coax to fibre to each house, you will very rarely see 20MB.

avantscott · 19-03-2008, 17:21

Virgin sucks lol

---------- Post added at 16:21 ---------- Previous post was at 16:20 ----------

me not see link

19-03-2008, 17:42

try pming a mod on here and see if they can help with ur prolem, heard some good feedback on them getting problems resolved

JoeBloggs · 19-03-2008, 18:53

They ARE useless.

Same for me mate, absolute crap service.

Today I am trying to list an item on ebay, Took me ages to step through the pages. Youtube videos stick 25% in.

Websites freeze and do nothing. But when stopped/refreshed quickly it sometimes goes through.

I'm on the verge of cancelling my contract. I have tried troubleshooting the problems, doesn't seem to be anything wrong this end, I just can't cope with it anymore, too bitchy for me now.

BTW Im on 20mb XL, I would be happy with Sky 16MB, just over 1km from exchange, done the sam test and can get upto 8.8Mb/s.

Speed isn't important to me. Quality Is.

Magilla · 19-03-2008, 21:04

Quote:

Originally Posted by crazymaniac

In the contract it does say "up-to". Trust me, their covered againts you complaing that your not getting 20MB.

Not strictly true. They do have various tarrifs for differing packages. It is not unreasonable to expect at least a level of service above the package below yours, otherwise there seems little point having the various packages.

Ofcourse, someone must go to court to make their case, and as yet I don't believe this has happened. We shall have to see what happens with the ASA/Ofcom review.

Quote:

Originally Posted by crazymaniac

It's the reason why im on 2mb.

Quite, as I'm sure many will after their upgrade, seems pointless having 10meg when they can't deliver 4.