BT Broadband using a BT Voyager 220v

Gooch · 06-02-2008, 18:35

I am posting a thread on behalf of my brother who has BT Broadband. Up until a couple of days ago his broadband was fine. Now he has no net access and the DSL light on the Voyager 220v is flashing green. As far as I can see this means that it is trying to synchroize with the ADSL. Once synchronized it should turn solid green. He has tried resetting it, power failing it and even moving the router to a different BT socket in the house but all he gets is a flahing green light instead of a solid one. He has also rebooted his pc several times and I am 100% sure there is nothing wrong with his network card.
The router is definitely giving out an ip address to his pc and he can access the router config through his web browser.
My personal feeling on it is that the problem is at BT' end. He has changed nothing about his PC or router config. (He would not know how to anyway!)
has tried calling customer support which seems to be in India and they don't seem to have an answer. Any ideas? Ta in advance.

Paul K · 07-02-2008, 06:05

Change filters, if possible plug the router into a main socket or test socket with nothing else on the line apart from a filter, see if anything changes, if not then BT need to sort it.

07-02-2008, 08:45

I had that problem with BT and then got cable never really looked back

Gooch · 07-02-2008, 17:00

Quote:

Originally Posted by Paul

Change filters, if possible plug the router into a main socket or test socket with nothing else on the line apart from a filter, see if anything changes, if not then BT need to sort it.

Thanks. Will give it a bash.

dragon · 07-02-2008, 17:23

Could be a number of things

Modem in the router could be duff or a the filter, try changing the filter and if you have one a different modem.

Could be a fault on the line or the exchange equipment, BT's helpdesk should be able to see that it's not syncing.

Could try asking them to test using TAMs if its available on his line (Switches the line though to some test equipment in the exchange) From that they should be able to tell if its a problem in the exchange or not.

Gooch · 12-02-2008, 14:30

Thanks all. As suspected the problem was at BT's end. All sorted now.