Missing Channels Saga - Anyone aware of a solution?

jphccfc · 25-01-2008, 08:57

I have had batches of missing channels on my V+ box intermittently occuring over the last year! I have had a complete cable repull from within the house and from outside to the main exchange box! This solved the issues for a while however over the last few months I have found intermittently i lose the channel packs like E4, Bravo, Bravo +1 (apparently this is the batch the channels are sent down in) and Living, Living +1, Radio 1.

Now the strange thing here is my other 2 samsung boxes in the house receive all channels perfectly!

Even Stranger is the V+ box can record the channels even if it cannot display the picture!!

Has anyone seen or had a problem like this before and does anyone have a clue what it could be as Virgin dont seem to have a clue!

Nedkelly · 25-01-2008, 10:22

Have any of the internal cables and isolaters been replaced ?

jphccfc · 25-01-2008, 11:37

complete cable repul within the house and outside with complete new connectors!

spiderplant · 25-01-2008, 11:49

Quote:

Originally Posted by jphccfc

Even Stranger is the V+ box can record the channels even if it cannot display the picture!!

It's likely to be a duff tuner in the V+. Get them to replace it.

jphccfc · 25-01-2008, 14:54

this is the 3rd one i have had all demonstarting the same problem however with different channel batches! Am i just the umlukiest person in the world??

spiderplant · 25-01-2008, 20:46

Quote:

Originally Posted by jphccfc

this is the 3rd one i have had all demonstarting the same problem however with different channel batches! Am i just the umlukiest person in the world??

Well this takes some beating.

When the fault happens, do you get an error message, a black screen, or something else?

Next time it happens, press record, and see whether the recording gets the same problem. Also try rewinding live TV. And check your Samsungs on the same channel at the same time.

jphccfc · 26-01-2008, 09:59

i get an error message saying sorry this channel is currently unavailable! with e4 the red button is often displayed! but the rest of the screen black! will see what happens when i record when it has displayed the error message and report back!