Printer cannot communicate with computer

Tinky · 18-10-2007, 10:40

Yes you have guessed, it is a L*****k all-in-one printer model No.X1270.
My OS is Vista Home Premium. I have downloaded the necessary driver, and uninstalled and reinstalled (with and without CD) till I am blue in the face. I fear for the health of my computer. Strange thing is, it will scan and send emails etc, but just wont print. Can someone talk me through how to get it working properly? When I phoned L*****k they wanted Ãƒâ€šÃ‚Â£15 for technical support as the printer is out of warranty.

Paul K · 18-10-2007, 10:42

Did you install the drivers before or after you connected the device to the PC? Also is it a USB2 device and are you plugged into a USB2 port?

Tinky · 18-10-2007, 11:09

Quote:

Originally Posted by Paul

Did you install the drivers before or after you connected the device to the PC? Also is it a USB2 device and are you plugged into a USB2 port?

I installed the drivers before I connected, Paul, also it is plugged into a USB port.

18-10-2007, 11:14

try a different usb port? go into control panel and with the printer switched on go into device manager and see if there are any uninstalled devices showing there. If not goto add new hardware if this does not find it go into printers and see if it is installed just not set as default

Tinky · 18-10-2007, 11:26

Quote:

Originally Posted by zinglebarb

try a different usb port? go into control panel and with the printer switched on go into device manager and see if there are any uninstalled devices showing there. If not goto add new hardware if this does not find it go into printers and see if it is installed just not set as default

Hi Zing, it shows up in Device Manager, says the device is working properly, does not show up in add new hardware, also shows up in printers, I have tried different USB ports.

southwell · 18-10-2007, 12:18

Is it a new printer? Are the cartidges empty/damaged?

Tinky · 18-10-2007, 12:29

Quote:

Originally Posted by southwell

Is it a new printer? Are the cartidges empty/damaged?

It is not a new printer, but it has hardly been used, the cartridges are OK. I also have another L*****k photo printer connected and so far that works OK, but I would like to get this one to work as it's 'like new'. Any reasonable suggestions gratefully accepted. If anyone would like to mull over what I can try, I will get back to it later (going out now). Many thanks!!!

**Paul** · 18-10-2007, 12:45

Why is the printer name showing as L*****k ?

---------- Post added at 11:45 ---------- Previous post was at 11:43 ----------

JFYI, it could simply be that the printers USB port has packed up - I had that happen to me on a Xerox printer a couple of weeks ago. Fortunately it also had a network port so I now use that.

Wicked_and_Crazy · 18-10-2007, 13:01

Have you tried changing the cable? Could be the input is working but output isnt

18-10-2007, 13:38

In printers right click and select properties and then have a look for a maintenance or similar and see what it says perhaps print a test page or nozzle check to see if the printer works that way. Was it set default or has office took over (xps doc)

I did notice

Quote:

Strange thing is, it will scan and send emails

so I can not see how its a communication problem

Wicked_and_Crazy · 18-10-2007, 13:47

Quote:

Originally Posted by zinglebarb

I did notice so I can not see how its a communication problem

One way communication problem.

Its a female printer, it can output as much as you like but it cant listen

18-10-2007, 14:03

depends on wether Tinky is running the scan from the pc or actually the aio itself

Tinky · 18-10-2007, 19:03

Quote:

Originally Posted by Wicked_and_Crazy

Have you tried changing the cable? Could be the input is working but output isnt

I've tried changing the cable, and tried different ports

Quote:

Originally Posted by zinglebarb

depends on wether Tinky is running the scan from the pc or actually the aio itself

I am running the scan from the pc

18-10-2007, 19:04

have you tried everything I said? there isnt a com problem and the driver is installed so unless its busted it shoudl be working

Tinky · 18-10-2007, 19:31

Yes Zing I have tried everything you said, I am pretty sure it is not busted. It looks as though it is going to print, (that little square momentarily pops up) and then disappears and leave the notice saying printer cannot communicate with the computer, it then proceeds with a list of things to check i e the cables etc. I have tried c:\drivers\printer\1200, then 'set up', but when it comes to the bit about the driver, it can't find the driver in the destination I downloaded it to, that is My Downloads or Desktop wherever ( I have tried downloading to different destinations). If all that makes sense?