Very slow browsing RG41 Winnersh

[Ken W]

Hi,
XP Home, PCGuard, 250 SACM connected direct to NIC card, 4 meg tier.
RG41 Winnersh Thames Valley.
I am having very slow browsing (5 minutes for any web page to load which is even slower than dialup, called tech support and after being given the runaround the tech asked me to remove the ethernet lead and she did some tests and said there is a very high packet loss and the modem needs replacing but an engineer cannot come out until June 23rd, she arranged for the engineer call and gave me a ticket number.
If I download a file I still get 477 KB/s which is very good for my connection which if I had high packet loss the download would be affected.
Could they have just posted a replacement modem to me?

Ken W

[Mick Fisher]

I'd be surprised if it really was your modem but stranger things happen all the while.
If you still connect through a proxy try changing it.
If you no longer connect through a proxy try finding one thats still working and see if using it makes any difference.
Don't ask me why but some have reported the second measure has helped with speed problems.
Good Luck.

[Ken W]

Originally Posted by Mick Fisher

I'd be surprised if it really was your modem but stranger things happen all the while.
If you still connect through a proxy try changing it.
If you no longer connect through a proxy try finding one thats still working and see if using it makes any difference.
Don't ask me why but some have reported the second measure has helped with speed problems.
Good Luck.

Hi,

Vannesa from support phone this after noon to ask me if my broadband was now ok as their engineers had found some a faulty parts in their box in the road which they had
replaced and had it soved my problems.

Please pass on my thanks,

Regards

Ter