Cancel my Auto renewal of Malware

[Ken W]

Cancel my Auto renewal of Malware but their system will not allow me to cancel auto renewal

Do you mean the Malwarebytes software package?

If so, is this the process you are attempting?

https://support.malwarebytes.com/hc/...s-subscription

In My Account, you can check the auto-renewal status of your Malwarebytes subscription and turn it on or off. When auto-renewal is enabled, the payment method on file is charged automatically at the end of the term to keep your subscription active. To cancel your subscription, disable the auto-renewal feature, the subscription remains active and valid until the expiration date.

Log in to My Account.
Click the Billing tab.
Under Payment methods, navigate to the Auto-renew toggle for the applicable subscription:
Toggle on (blue) to turn On auto-renewal.
Toggle off (grey) to turn Off auto-renewal.
Click Turn off in the Turn off Auto-renew? window.
In the What made you decide to turn off Auto-renew? window, you are prompted to select a reason for cancelling auto-renewal. Select the reason and click Turn off.
You'll receive a confirmation email after you change the auto-renewal status of your subscription.

If that doesn’t work, just cancel your Direct Debit with them (which you should do anyway).

[Mr K]

An autorenewal with a credit card is not quite as simple as cancelling a DD, which is why I never touch them, but your bank should be able to do it on request if you get nowhere with the company.

[Jaymoss]

Originally Posted by Mr K

An autorenewal with a credit card is not quite as simple as cancelling a DD, which is why I never touch them, but your bank should be able to do it on request if you get nowhere with the company.

The card issuer can cancel it

https://www.citizensadvice.org.uk/de...%20own%20merit.

I would do it in writing recorded delivery or email so they can not argue and have to pay you back if they allow payment