Moving Packages

[Media Boy UK]

Hi

See when you move package on Virgin DO you have to phone Virgin in the UK or outside the UK?

[D0gleg]

And again in english???

he he he

[Media Boy UK]

Originally Posted by D0gleg

And again in english???

he he he

See when you phone 150 do your call go to some part of the UK or some part of Asia?

[prawncocktail]

Originally Posted by TV Boy

See when you phone 150 do your call do to some part of the UK or some part of Asia?

it just depends who is free to answer the call, which call centre you get

[Media Boy UK]

Ok thanks for info.

[dcclanuk]

does it really matter? as long as u can both understand each other and your work is done, dont think it really matters...!

Originally Posted by TV Boy

Hi

See when you move package on Virgin DO you have to phone Virgin in the UK or outside the UK?

[D0gleg]

When Phoning AOL tech support on behalf of one of my customers I just pretended to sound American to the person at the end of the phone. They then put me through to the support team in Ireland

They have a strict policy of not letting the American users talk to their (very) overseas call centres!!

Perhaps VM will do the same if enough people kick up a stink.

Another call centre I used to call that had 2 offices 1 in UK and 1 in India used to give out their local number so that you could call a normal number (not 0800) and always get the UK call centre.

Another possibility..

[Media Boy UK]

Can you Remove and added channel on the Virgin Media Website?