Basic Info Before I Go Into Battle

[DaveTS]

Hi Everybody,

new member here and I've got a set of basic queries which I'd like confirmation of before I go have a chat to VirginMedia customer service.

We currently have an old Pace STB, which means we are limited to just a 1Mb BB service, (at least that's what NTL told us a few months ago, but I seem to get a £8.50 refund every month of the 2Mb price, so I'm happy).

But..if I go down the V+ route, then I understand that the BB connection isn't routed thro' this, so I still need to either keep the STB or 'upgrade' to a cable modem. And then unless I want to fork out £75 for the V+ installation then I need to pay £5/month to keep the STB to connect to a 2nd TV (that we don't have).

So...with a V+ service, I'll end up with 3 boxes..? Do they all connect to the single coax socket via a splitter or are they looped together in some way ? (this could be embarrassing when the engineer turns up as the coax box is sitting under the floor somewhere after I rerouted the cables to a sunken socket in the wall).

Have I got all this right or have I got the wrong end of a very messy stick ? What are the chances of customer service realising that I need the SACM to go with the V+ box ?

Final question - can I copy from the V+ drive onto my Sony HD/DVD recorder ?

Okay...I think that's enough idiot questions for now. Thanks for any help you can give.

Dave.

[savvychels]

Originally Posted by DaveTS

Hi Everybody,
{snip}

Have I got all this right or have I got the wrong end of a very messy stick ? What are the chances of customer service realising that I need the SACM to go with the V+ box ?

When I called to order mine I brought up the stb BB and they were already about to say that they would need to install SACM. They set up the install for the V+ etc and then contacted the BB department to sort an install for the same day of the SACM.

Definitely bring it up when you phone in case it slips past them. They're getting better as the days go by, but it's still all such a new product that I figure it's best to give everyone a bit of slack.

[King Of Fools]

Originally Posted by DaveTS

Final question - can I copy from the V+ drive onto my Sony HD/DVD recorder ?

As long as your Sony HD/DVD recorder can record from a Scart source then yes.

[shugdot]

I like the title of this thread.

[HDFootyMan]

Originally Posted by shugdot

I like the title of this thread.

If CS messes him around, at least DaveTS knows where to come for reinforcements.