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Services: v+ HD
broadband 2mb
telephone
tv virgin-large
Posts: 16
after installation
had my shiny new v+ box set up on 20th and is it just me or are you left to figure out everything yourself, engineer pluged it in then drove off without checking it was working properly or showing any functions/features
luckly im tech minded and sorted it quickly ut for others it could be confussing
Mine told me the older boxes had manuals but because there were no Virgin Media branded manuals the NTL ones were withdrawn.
He also said he'd had a 45 minute instruction course and had then been sent out to install the boxes even tho he'd forgotten a lot of the info.
He showed me where the help file was - but, since I have no VOD or interactivity I am unable to find out anything !!
Services: NTL Family Pack, V+HD, Telephone and 2mb Broadband
Posts: 89
Re: after installation
Didn't you two get a user guide! I did, its a bit basic but its a proper branded virgin media one and it came in a hard plastic dvd case - so its a lie if the engineer said there wasn't one. I also got a HDMI lead even though I hadn't asked for one and I don't have a high def TV!
Mine told me the older boxes had manuals but because there were no Virgin Media branded manuals the NTL ones were withdrawn.
He also said he'd had a 45 minute instruction course and had then been sent out to install the boxes even tho he'd forgotten a lot of the info.
He showed me where the help file was - but, since I have no VOD or interactivity I am unable to find out anything !!
Well I wasn't expecting to get a manual based on what had previously been said here, but mine was installed last week and came with a manual (the Virgin Media manual). However I had already downloaded one from a thread on here.
Have a browse round the forum - there are at least 2 threads with links to the PDF of the manual.
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after installation
