Weird phone call

ntlschnell · 24-01-2007, 15:36

Hi I got today a weird phone call from NTL. The account is under my gf name, but I pay the bills and we have agreed a password that is accepted for paying. Nevertheless they refused to talk to me and my gf is away .. the number is 02087634513 he left but even refused to give me the name of the department. I am not sure what the hell they want. Before the call the internet went slow

I am not aware of having done anything wrong, I paid the bill yesterday, although the bill just snowed in today and some weirdo virgin media flyer arrived. Can one deduct by the number what the hell they want and what department they are from?

Paul K · 24-01-2007, 16:03

A password agreed for payment is not the same as having your name on the account records as someone who can deal with ALL things to do with the account. Might seem like overkill sometimes but companies cannot afford to be seen as breaking the DPA for any reason.

ntlschnell · 24-01-2007, 16:06

It was agreed as a passwird for everything.. The usual NTL annoyance. Now I have to get my gf on the mobile and so on .. Everything they do is a bloody annoyance..

I told them about 7 times now that even the name of my gf is wrong the adress is not 100% exact and and and ..

Paul K · 24-01-2007, 16:09

Strange, if your name is in the notes on the account then there should be no issue. Was your last bill paid on time?

ntlschnell · 24-01-2007, 16:17

Even funnier my gf phoned now and it was about the bill.. effing joke.. What did he say the password does not work in this department.. but yesterday I paid with the password.. we can at least give it now the name "virgin service". I am kinda interested if they finally will get the address now correct after 7 years..

---------- Post added at 16:17 ---------- Previous post was at 16:15 ----------

Quote:

Originally Posted by Paul

Strange, if your name is in the notes on the account then there should be no issue. Was your last bill paid on time?

I assume it's some outsourced callcenter. My gf said he said he hasn't access to the password. The bills are paid, they just seemed to be unable to get the address and the name correct so it kinda depends on the postie's cleverness .. if a bill actually arrives.

NTL lost us once in their database .. issues issues issues..

At least the internet works usually reliably, if it was for the customer service I would have left them ages ago..

It seems the internet people are reasonably qualified maybe all techies. Although the software on the box is a disgrace.. but that might be the accountant department giving them cr@p hardware to work on.

So the techies are good everything else has major flaws imo.