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Cant get NTL to give me a straight answer
Since I moved into my house 14 months ago my internet connection has been terribly slow due to Tiscali poor service, and having been on NTL for 6 years prior to moving into my own house I decided it was time to move back.
Now, I phoned up NTL and registered my details at the beginning of this month (January), they confirmed that I could indeed have NTL 4mb broadband fitted to my house despite living above some shops. They let me have the 22nd Jan as an installation date and said the engineer would arrive anywhere between 8am and 1pm, so to be on the safe side I booked a day off work.
Having got my new NTL connection organised I set about cancelling my Tiscali service, which was fine and they confirmed that my connection would be terminated on 31st Jan.
Anyway, Tuesday 23rd June arrives and I get a call from a guy at work telling me the engineer won’t be arriving today. NTL phoned work and left a message for someone to pass onto me, but being at college all day on Mondays work didn’t want to contact me. Apparently my property is non serviceable.
I’ve been chasing NTL all week now to try to find out why they deem my property as non serviceable when there are NTL connections to properties all around me.
I live in a maisonette, which is above a hairdressers and a shop, however we have our own piece of land 8m x 1.3m outside our front door and the cable could run up the stairs easily without having to get permission from the shop or hairdressers (who I spoke with and wouldn’t have a problem anyway). There is an NTL CATV panel on the floor approx 4 metres from my house with trenches leading in all directions surrounding my house. 1 of which is empty according to one of my neighbours and stops about a foot from my property.
With all this happening I tried to get my Tiscali cancellation postponed until 31st Feb so at least I'll still have an internet connection, but was told that it’s too late, my cancellation is being processed and the only way I can use Tiscali beyond 31st Jan is getting another 12 month contract.
I really cant see a reason why NTL would deem my property unserviceable and I’m incredibly frustrated at not being able to get a straight answer from NTL customer services. They always promise to phone back but they never do, and even when I get a name and extension so I can talk to the same person, I’m told that there’s no facility to transfer to specific people within the department (a load of rubbish I think).
So at the moment I’m going to be without an internet connection from 31st Jan because NTLs left hand doesn’t know what the right hand is doing.
Is this all going to be a wasted effort and am I going to regret getting NTL to fit cable if it ever happens?
Also, does anyone know a way of getting in contact with more local Lichfield NTL engineers or anyone who can talk to me sensibly for a change?
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