Virgin Media (complaints maybe the first?)

[Emperor Ming]

don,t normally moan but things like this get my goat up

Good old Richard has finally got round to sending me the really nice plush mail drop , giving all the Hype.........quailty booklet with nice photos and a snazzy envelope, to boot..........But and this could be a small ""but"" (excuse the pun),

for those of you with good eyesight and who have had a copy of the "Boring but important stuff for you to READ" pamphlet......can you tell me the Terms and conditions .........as it is in such a small bloody font

Anybody got their corporate address so I can get it in LARGE print version sent out.( I presume it is the same as current NTL T&C)?

we all haven't got 20/20 vision

rant over

in this day and age these maketing muppets surely can't be saving ink and paper TO SAVE THE PLANET

Ming

[MovedGoalPosts]

Can you not just phone CS?

[dilli-theclaw]

Actually I have one of thses...

http://www.humanware.com/Products/Vi...rtview8000.asp

So yup - I could read it

Seriously tho - you should call customer services as Rob says and ask them if you want to know something....

[Emperor Ming]

Yes guys I do understand your comments, and will more and likley phone for a copy if its the same T&C as current NTL ........its just the mail drop principle........give you a pamphlet headed READ me only to find such small print,

just imho another case of marketing gone wrong

Ive had good NTL service, but I like to see if their are any changes to T&C "just slipped in "

regards

Ming

[dilli-theclaw]

Originally Posted by Emperor Ming

Yes guys I do understand your comments, and will more and likley phone for a copy if its the same T&C as current NTL ........its just the mail drop principle........give you a pamphlet headed READ me only to find such small print,

just imho another case of marketing gone wrong

Ive had good NTL service, but I like to see if their are any changes to T&C "just slipped in "

regards

Ming

If you require a hard copy of the terms and conditions that's easy tp read you should ask them for a large print one.

They will gladly blow it up on a photocopier for you and send it out via the articles for the blind scheme for free.... (This is what I did).

If you don't have a visual impairment then I would think they'd still do it, but I can't gurantee that.

Give them a call and ask - it can't hurt...

[cnewton2k]

cant be the first virgin media complaint don't launch until the 14th of Feb

[wotsit]

theres an address on back envelope portland street london

Originally Posted by Jefferson T

If you require a hard copy of the terms and conditions that's easy tp read you should ask them for a large print one.

They will gladly blow it up on a photocopier for you and send it out via the articles for the blind scheme for free.... (This is what I did).

If you don't have a visual impairment then I would think they'd still do it, but I can't gurantee that.

Give them a call and ask - it can't hurt...

Actually dilly it's not as small as I would usually expect.I can just about read it without the aid of a magnifier.Normally I have had to get out the magnifier with past NTL documents to read the T&C's.

Maybe Virgin will change some things for the better?

[Mister Jack]

i dnt have any issue with readin the print but i hav 2 agree it was a bit small

[danielf]

Originally Posted by Jefferson T

Actually I have one of thses...

http://www.humanware.com/Products/Vi...rtview8000.asp

So yup - I could read it

Originally Posted by humanware

Monitor sold seperately

Really!!!

[dilli-theclaw]

Originally Posted by danielf

Really!!!

Yes - you just get the unit itself. Why?

[danielf]

Originally Posted by Jefferson T

Yes - you just get the unit itself. Why?

Nothing wrong with that. It's just that spelling errors on web pages/promotional material annoy me

[dilli-theclaw]

Originally Posted by danielf

Nothing wrong with that. It's just that spelling errors on web pages/promotional material annoy me

Ah I see....

Personally I was irritated that it didn't come with a monitor (these things are like £1500+ each) - but the job centre bought me one to use with it so I could do job search.

[danielf]

Originally Posted by Jefferson T

Ah I see....

Personally I was irritated that it didn't come with a monitor (these things are like £1500+ each) - but the job centre bought me one to use with it so I could do job search.

Whoa, that's a lot of money. Good to see the Job Centre can be useful.