On Demand - No IP address

DjDanny · 19-12-2006, 15:40

I'm always having trouble with the On Demand service - it almost always just says "Unexpected error - SEAC Connection error" when I hit the red button.

I went into the diagnostics on the PACE box and it says I've got no IP address. I'm guessing the 2 are linked.

Is there anything I can do about this, aside from rebooting the box again and again? I really don't want to have to call customer services!

mcfatduck · 19-12-2006, 16:08

Looks like u ar guna have to mate you cant put ya own in they will have it on there database most likely but i aint never heard of a computer with no i.p address thats wierd!

DjDanny · 19-12-2006, 16:15

Well, I assumed they have some kind of DHCP server that the box requests an IP address from.
Hmm, maybe I'll bite the bullet and call customer services... or maybe not!

Aragorn · 19-12-2006, 16:16

Danny,

A quick google found this on Chetnet:

Quote:

Your STB is unable to connect to the VOD server. Best give Faults a ring tomorrow.

("SEAC" is short for Seachange, the company who make the servers)

The lack of IP address is irrelevant unless you get Broadband through the STB, although it may be indicative of a general connectivity problem.
You will need to speak to CS I'm afraid.

Nikesh · 19-12-2006, 17:55

Yep I also agree you need to ring customer services. Hopefully you'll be able to get the samsung box.

benboy · 19-12-2006, 19:50

I've not long been off the phone to customer services and the chap on the end of the phone said

"Im afraid that the On Demand is down in certain areas and wont be returning until January 1st"

Nedkelly · 19-12-2006, 21:36

You what

not heard of that

DjDanny · 19-12-2006, 21:58

I've just phoned customer services and they said there is a UK-wide problem with On Demand which will be sorted out in 24-48 hours.

The thing is, even if this were true, I've NEVER been able to get into on demand first time. You always have to reboot the box at least once.

So god knows what's going on. Nobody has a clue, as ever!

19-12-2006, 22:13

Quote:

Originally Posted by DjDanny

I've just phoned customer services and they said there is a UK-wide problem with On Demand which will be sorted out in 24-48 hours.

The thing is, even if this were true, I've NEVER been able to get into on demand first time. You always have to reboot the box at least once.

So god knows what's going on. Nobody has a clue, as ever!

not UK wide, as far as I'm concerned, it works around here, still????

Nikesh · 19-12-2006, 22:14

Quote:

Originally Posted by DjDanny

I've just phoned customer services and they said there is a UK-wide problem with On Demand which will be sorted out in 24-48 hours.

The thing is, even if this were true, I've NEVER been able to get into on demand first time. You always have to reboot the box at least once.

So god knows what's going on. Nobody has a clue, as ever!

Sorry I know you hate ringing them (me too) but if you ring them once this uk-wide problem has been sorted, they should be able to help you. They'll probably send an engineer around, and hopefully they will provide you with a nice shiny samsung box.

spiderplant · 19-12-2006, 22:24

Quote:

Originally Posted by DjDanny

I've just phoned customer services and they said there is a UK-wide problem with On Demand which will be sorted out in 24-48 hours.

The thing is, even if this were true, I've NEVER been able to get into on demand first time. You always have to reboot the box at least once.

So god knows what's going on. Nobody has a clue, as ever!

Nooooo!!!

If you haven't got an IP address, your VOD isn't going to work. And missing IP addresses isn't a UK-wide problem.

Get on the phone again.

DjDanny · 20-12-2006, 09:09

Quote:

Originally Posted by spiderplant

Nooooo!!!

If you haven't got an IP address, your VOD isn't going to work. And missing IP addresses isn't a UK-wide problem.

Get on the phone again.

I will do in a day or so. When I phoned, their computer system was down so they wouldn't have been able to do anything anyway!

Nice.