An open letter to NTL.

[Mr Angry]

Dear sir / madam,

This is my speed test of several minutes ago:

Mon, 04 Dec 2006 17:47:57 GMT

1st 512K took 10297 ms = 49.7 KB/sec, approx 410 Kbps, 0.4 Mbps
2nd 512K took 9218 ms = 55.5 KB/sec, approx 457 Kbps, 0.45 Mbps
3rd 512K took 9672 ms = 52.9 KB/sec, approx 436 Kbps, 0.43 Mbps
4th 512K took 8531 ms = 60 KB/sec, approx 494 Kbps, 0.48 Mbps

Overall Average Speed = approx 449 Kbps, 0.44 Mbps

This type of slow speed has been a recurring issue over the past six weeks or so since traffic shaping and the 20mb trials were rolled out.

I am paying you people £34.99 per month for what, at the time, was advertised as 10mb (not "up to") "unlimited" internet access. My previous 3mb connection was rock solid but since your "free upgrade" to the 10mb tier I, and thousands of other customers, have had nothing but an intermittent and shoddy "service".

Can someone afford me a factual explanation as to why this issue persists?

Thank you.

[Fingy]

Oh Angry one...

Mon, 4 Dec 2006 18:45:05 UTC

1st 512K took 422 ms = 1213.3 KB/sec, approx 9998 Kbps, 9.76 Mbps
2nd 512K took 437 ms = 1171.6 KB/sec, approx 9654 Kbps, 9.43 Mbps
3rd 512K took 438 ms = 1169 KB/sec, approx 9633 Kbps, 9.41 Mbps
4th 512K took 421 ms = 1216.2 KB/sec, approx 10021 Kbps, 9.79 Mbps

Overall Average Speed = approx 9827 Kbps, 9.6 Mbps


Yours,

Her down the road.

[hatedbythemail]

Originally Posted by Mr Angry

Dear sir / madam,

This is my speed test of several minutes ago:

Mon, 04 Dec 2006 17:47:57 GMT.....

any consolation its as slow as a valium dosed snail here too.

mmmmm....
conspiracy theory time

Originally Posted by foreverwar

mmmmm....
conspiracy theory time

And which one would that be today then

[r00t]

http://gamefiles.blueyonder.co.uk/bl...h/ifhsetup.exe

What speeds do you get on this "real" download?

Originally Posted by r00t

http://gamefiles.blueyonder.co.uk/bl...h/ifhsetup.exe

What speeds do you get on this "real" download?

255kB i am on a 10 meg connection.

And this on speedtest.net

[slowcoach]

Oldham running well tonight

Mon, 04 Dec 2006 20:44:07 GMT
1st 128K took 98 ms = 1337469 Bytes/sec = approx 11128 kbits/sec
2nd 128K took 109 ms = 1202495 Bytes/sec = approx 10005 kbits/sec
3rd 128K took 108 ms = 1213630 Bytes/sec = approx 10097 kbits/sec
4th 128K took 107 ms = 1224972 Bytes/sec = approx 10192 kbits/sec
Must be the rain lubricating the fibre.

[r00t]

I see you are a employee BillC, so have you looked to see if there is high utilisation on the UBR, or if you are not within the TSC have you asked one of our guys/girls from TSC?

Are you running anyother downloads while doing this test.
Does this happen often?
If yes, when?
Daily thing, what times of day?

[hatedbythemail]

Originally Posted by Bill C

And which one would that be today then

"awkward user"?

[Fingy]

It's Mr Angry that has the issue and not Bill C?

Originally Posted by hatedbythemail

"awkward user"?

[r00t]

Originally Posted by Bill C

255kB i am on a 10 meg connection.

And this on speedtest.net

Our friend Bill C would seem to have a speed issue too

[Fingy]

I'm a girl, what would I know?

Originally Posted by r00t

I see you are a employee BillC, so have you looked to see if there is high utilisation on the UBR, or if you are not within the TSC have you asked one of our guys/girls from TSC?

Are you running anyother downloads while doing this test.
Does this happen often?
If yes, when?
Daily thing, what times of day?

Happens every night bang on 6.00pm stops bang on 12.00 midnight

My UBR is fine thank you very much having had a new card installed and a complete reseg and checked on badger as well

Another download at the same time. Dont think so

If i download from giganews i can get full 10 meg anytime of the day.

There are at the moment no proxys in my area so any drop in speed must be

A. congestion.
B. traffic shaping

So which one are you thinking it is ?


I do know which one and dont get me going on it or i will go into RANT mode again