NTL sucks!!!

inviroman · 02-11-2006, 00:07

I HAVE NOW CALLED C/S 10 TIMES IN ONE WEEK AND HAD TWO ENGINEERS VISIT MY HOUSE AND CHANGE THE MODEM BB TECH SUPPORT IN INDIA DO NOT HAVE A CLUE SAME OLD STORY EVERY TIME AND NO RESULST I HAVE BEEN A LONG NTL CUSTOMER AND THE AMOUNT OF BULL THAT I HAVE BEEN GIVEN ON THE PHONE BY C/S IS A JOKE IF THEY DONT SORT IT IN 24HRS THEY CAN STICK THE TV/PHONE/BB WHERE THE SUN DONT SHINE
i HAVE NOW HAD ENOUGH OF THE LACK OF CUSTOMER SUPPORT AND NOT GIVING ANY SORT OF SERVICE

Shaun · 02-11-2006, 00:31

Quote:

NTL SUCKS!!!

Yes

Graham M · 02-11-2006, 00:56

You need to buy a new keyboard while you're at it...

dev · 02-11-2006, 02:11

Quote:

Originally Posted by Zeph

You need to buy a new keyboard while you're at it...

not to mention to learn to say whats wrong :p

MovedGoalPosts · 02-11-2006, 02:16

OK, please don't shout (type in capitals), it's hard to read, and won't actually help get your issue solved.

What exactly is the problem that you've had to make so many calls for?

AndrewJ · 02-11-2006, 03:15

Could you typer larger please I am having issues seeing it from Pluto

inviroman · 03-11-2006, 00:41

ok first keyboard is working fine and pluto is a long way away sorry about the shouting but you must understand the frustration that i have been having i am on the 10meg service and for 3 weeks the service has been poor to say the least 1-2 meg if i am lucky called c/s and have been told all sorts of faults that have been wrong and still no result 2 engineer visits and no change the last engineer even gave me his phone number and has been trying to get the matter resolved still with no result the call centre in india has even told me thats its my pc at fault (what all 3 of them!!) and the amount of problems i have been told that have been wrong is beyond a joke they dont even know about the 20meg trial or traffic shaping even the engineer didnt know
i now had a ne cable run from the cab to my house and ito my house and 2 modems and the signal boosted to the max and still the same this must prove that there is a network fault which ntl say that there is not

03-11-2006, 01:31

sorry, but the thread title will only attract people with an agenda against NTL, not any one inclined to help.

Your last post is more focused on the actual problem, but, as the thread title will have already alienated anyone who may be able to actually do anything about your problem, i.e. NTL staff, I don't have much hope you will get any resolution?

If you worked for NTL & saw a ranting shouted post with a title like that. would you want to help?

There are some extremely helpful people from NTL posting on this site, you will not engage their generosity by insulting them, imo

Justy · 05-11-2006, 00:06

Quote:

Originally Posted by inviroman

ok first keyboard is working fine and pluto is a long way away sorry about the shouting but you must understand the frustration that i have been having i am on the 10meg service and for 3 weeks the service has been poor to say the least 1-2 meg if i am lucky called c/s and have been told all sorts of faults that have been wrong and still no result 2 engineer visits and no change the last engineer even gave me his phone number and has been trying to get the matter resolved still with no result the call centre in india has even told me thats its my pc at fault (what all 3 of them!!) and the amount of problems i have been told that have been wrong is beyond a joke they dont even know about the 20meg trial or traffic shaping even the engineer didnt know
i now had a ne cable run from the cab to my house and ito my house and 2 modems and the signal boosted to the max and still the same this must prove that there is a network fault which ntl say that there is not

As you say - it's a 20 meg TRIAL.. why would they know? It's not a service provided to all customers

NTL_Sux · 05-11-2006, 15:05

[sarcasm]NTL sucks?
Really?[/sarcasm]

Zee · 05-11-2006, 15:09

Just put up with it...

I had to for 4 months untill it was finally sorted, was getting bang-on 10Mbps. I'm now getting transfer rates of over 3MB/s which is great!

Its most prob your UBR is low on bandwidth wait till they upgrade it and your speed should go back to normal. You could ask someone here who works for ntl if they could be so nice to check if the problem is your UBR. They wont be able to sort it for you, but atleast you'll know the problem isn't on your side.

Rik · 05-11-2006, 15:56

Quote:

Originally Posted by homealone

There are some extremely helpful people from NTL posting on this site, you will not engage their generosity by insulting them, imo

Well Said!

There are some extremely helpful people on this forum.

Be nice and some *might* help you, now pick your dummy up off the floor!

stepp · 06-11-2006, 20:18

NTL has always "sucked".....they are terrible in everyway

06-11-2006, 20:25

Quote:

Originally Posted by stepp

NTL has always "sucked".....they are terrible in everyway

And you just had to give us that very knowledgeable statement .

for proving the Darwin awards have another candidate..

Ntl can be the Pits i am the first to agree. but just making bold statements without any info is as bad as those that continually complain on here but NEVER actually contact NTL to try and get it sorted. For those that do contact NTL at least you are helping others by letting NTL know there is a problem. I have had in the past some terrible connection problems and i have contacted tech support to get them sorted. If i had not i would still be here complaining and getting no further.

Scrubbs · 06-11-2006, 20:28

Quote:

Originally Posted by stepp

NTL has always "sucked".....they are terrible in everyway

That will be why they have more satisfied customers than not is it?