Whats with my bill?

KrizV1 · 02-08-2005, 19:34

About 3 months ago i was upgraded from 750k to 2mb on NTL Broadband, i had the bills all fine and dandy with the proper prices going through. I get my bill today, and ive been charged for the 3mb broadband, 37.99, when i called for the upgrade i specifically stated i wanted 2mb, and ive had 2 bills since then charging me for the 2mb broadband, I also have additional charges of 18.00 which i have no clue what for.

Can anyone help?

Thanks in advance.
__________________

Issue solved, getting money credited.
Thanks anyway.

Chrysalis · 02-08-2005, 19:35

So 3 months ago you upgraded to 2mbit

month 1 and 2 proper price
month 3 charged 37.99 instead of 24.99 and additional 18.00.

Here is what I think happened. Something has triggered an upgrade on your bill, you should test to see if the connection is actually 3mbit. Then ring up and tell them whats happened.

KrizV1 · 02-08-2005, 20:29

Thanks for your help. I did do a speed test before i phoned and complained, and it did clarify that i was on 2mb. I rang up NTL, they said it was a mistake on their part. Im being credited the money on my next bill.

Thanks anyway mate.