by speeds

SCATMAN01 · 17-07-2005, 23:41

can someone please help me
my speeds with by 4meg broadband for the past 3 months have been real low.
instead of 4meg i am only getting 2meg max, i run win 2000 pro using zone alarm.
i have been in touch with blueyonder constantly and they have still not resolved the problem.has anyone in the b,ham area had the same problem .

Ignition · 18-07-2005, 16:23

I think Angelus amongst others has been having issues with BY in Brum. Pings nice and dodgy as well?

shaunhuk · 27-07-2005, 11:27

I had exactly this problem just after the upgrades to 4Mbps and spent around three hours on the phone to BY Tech support before we eventually tried uninstalling ZoneAlarm and trying the speed tests again. Amazingly, this worked and I was getting the full 4Mbps. Simply turning off ZoneAlarm was not enough, I had to totally uninstall it before it made any difference. I subsequently installed Sygate Personal Firewall (which is also free) and have had no repeat of the problem.

Hope this helps.

Shaun

SCATMAN01 · 27-07-2005, 11:47

thnks for the reply :0
finally got it sorted this end problem being old cable modem.
once it was upgraded to new 1 problem seems to be resolved.

ian.heys · 03-08-2005, 09:11

Shaun, thanks for this post. I have had this problem for months and despite several calls to BY have been unable to solve it till now. Worked exactly as you said for me.

Thanks Again

Ian

Quote:

Originally Posted by shaunhuk

I had exactly this problem just after the upgrades to 4Mbps and spent around three hours on the phone to BY Tech support before we eventually tried uninstalling ZoneAlarm and trying the speed tests again. Amazingly, this worked and I was getting the full 4Mbps. Simply turning off ZoneAlarm was not enough, I had to totally uninstall it before it made any difference. I subsequently installed Sygate Personal Firewall (which is also free) and have had no repeat of the problem.

Hope this helps.

Shaun