08-06-2005, 23:08
|
#1
|
|
Inactive
Join Date: Jun 2005
Location: Chester
Services: 1mb b/b
Sky+
Posts: 2
|
2mb/1mb
Wonder if any ntl staff are around to sort this problem out. Signed up for 2mb bout 4 weeks ago, decided a few days later 1mb would be sufficient for my needs so rang ntl to sort it out, 'yes madam thats done', had to ring last week for some reason and was informed i was still on 2mb, asked again to go down to 1mb, just done a bb speed test and im still on 2mb, even tho ive just signed up for the 1mb at 9.99 a month, wanted it sorted but ringing up doesnt seem to work cos they dont seem to listen, i just dont want a huge direct debit out of my a/c unexpected, please advice,. thanx
|
|
|
|
09-06-2005, 11:36
|
#2
|
|
cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 42
Services: Virgin Media Broadband Size M
Posts: 6,546
|
Re: 2mb/1mb
does your connection run through a seperate cable modem or STB?
|
|
|
|
|
09-06-2005, 11:55
|
#3
|
|
Permanently Banned
Join Date: Jun 2003
Location: South-East London
Age: 48
Services: Depends who's being serviced :p
Posts: 2,588
|
Re: 2mb/1mb
Don't you have to stay at one speed level for 1 month before you can downgrade, IE you sign up for 2Mbit you must have it for a calendar month before you can downgrade?
|
|
|
|
|
09-06-2005, 12:02
|
#4
|
|
Inactive
Join Date: Jun 2003
Posts: 6,058
|
Re: 2mb/1mb
Quote:
|
Originally Posted by Ignition
Don't you have to stay at one speed level for 1 month before you can downgrade, IE you sign up for 2Mbit you must have it for a calendar month before you can downgrade?
|
Yes.
|
|
|
|
|
09-06-2005, 12:08
|
#5
|
|
Inactive
Join Date: Feb 2004
Location: There's no place like 127.0.0.1
Services: Depends on the person and the price they're offering
Posts: 12,384
|
Re: 2mb/1mb
Would have been nice if the OP was told this when they phoned up though 
|
|
|
|
|
09-06-2005, 12:20
|
#6
|
|
Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
|
Re: 2mb/1mb
Did the OP change the required service from 2Mb to 1Mb before it was installed and activated though? If it was before then I would have thought it should have been 1Mb from the start.
|
|
|
|
|
09-06-2005, 13:33
|
#7
|
|
Inactive
Join Date: Jun 2005
Location: Chester
Services: 1mb b/b
Sky+
Posts: 2
|
Re: 2mb/1mb
i asked to be downgraded before the account was activated, wasnt told anything about having to have it for a month etc, i just dont trust ntl and there direct debit history, will ring up again now and see if i get anywere, thanks for help 
edit* just spoke and yes im still on 2mb, hopefully this time the lad has done the job, just annoys me you have to ring 3 times to get a simple request done and they wonder why they have such a bad reputation with customer service
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT. The time now is 11:48.
|
Join CF
You are here: 
