Unbelievable Incompetence

etccarmageddon · 18-10-2003, 10:18

Earlier this week I cancelled my BB service.

Yesterday I got a letter from *** ******* Roger K Edit: Name removed at request of thread starter (customer relations manager) telling me "if you think you can get better value elsewhere - think again. plus loads of points about how the phone service is cheaper, TV is cheaper and how wonderful Front Row is etc... GREAT STUFF ZOE BUT I HAVE STAND ALONE CABLE MODEM!!!! which the daft wench doesnt even mention in the letter.

"we appreciate you as a customer etc... but if we dont hear from you then we will still proceed with the instruction to pick up the set top box"

- *** WAKE UP - I DONT HAVE A SET TOP BOX!

OK HERE'S THE GOOD BIT... EVERYTHING PRIOR TO THIS IS ALMOST FORGIVABLE (OK SO THEY COULDNT EVEN BE ARSED T0 GET HER LETTER SYSTEM RIGHT BUT WHAT DOES IT MATTER). (i'm not shouting)

"We hope you will think twice about leaving us. Call us on 0800 nnn nnnn. We're open 8am to 6pm Monday to Friday and 9am to 5.30pm Saturday"

OK SO THIS IS THE BEST BIT - it's 10am sat morning and I ring the number....

"our customer developmet department is currently closed - our opening times are monday to friday 9am to 5pm - please call back during these times"

LMAO!!!! this is pathetic, not only are you unable to write to me re the actual services I have but you cant even put down your correct opening hours.

scrotnig · 18-10-2003, 10:32

Hi

I work in ***'s department, although the main line into this department is closed, I am on duty today.

I've sent you a PM.

etccarmageddon · 18-10-2003, 10:33

cheers

Russ · 18-10-2003, 10:50

Keep us updated on how this goes please

{FU}Fubar · 18-10-2003, 11:46

Lmao a complete communications company not doing too well communicating Ahahahahahahahah Irony

scrotnig · 18-10-2003, 11:50

Quote:

Originally Posted by {FU}Fubar

Lmao a complete communications company not doing too well communicating Ahahahahahahahah Irony

I work in that department....this is a simple oversight, the wrong letter seems to have been generated.
I have offered to take on the matter that lies behind this and try to get it resolved.

{FU}Fubar · 18-10-2003, 12:16

Quote:

Originally Posted by Mark B

I work in that department....this is a simple oversight, the wrong letter seems to have been generated.
I have offered to take on the matter that lies behind this and try to get it resolved.

Its a simple cock up and incompitance if you ask me

scrotnig · 18-10-2003, 14:17

Quote:

Originally Posted by Russ D

Keep us updated on how this goes please

Just waiting for the original poster to respond to PM, if that's before 4pm I can deal today, if not I'll be able to pick it up Monday moring.

scrotnig · 18-10-2003, 14:18

Quote:

Originally Posted by {FU}Fubar

Its a simple cock up and incompitance if you ask me

Whatever the cause, the important thing is getting it resolved, which is what I'd like to do.

tabatha · 18-10-2003, 14:27

Mark...Are you saying that emails are not replied to per sae but are electronically "generated"...as in"that requires answer num1...thats answer num3 etc"???..with little regard to the contents.......

scrotnig · 18-10-2003, 14:33

I don't think this was an email.....I think it was an ordinary letter.

tabatha · 18-10-2003, 14:45

My mistake....memo to me..read the b....y thread properly in future....

{FU}Fubar · 18-10-2003, 15:02

Quote:

Originally Posted by Mark B

Whatever the cause, the important thing is getting it resolved, which is what I'd like to do.

very true but the problem should have not arisin in the first place , some one should have words with her IMO

th'engineer · 18-10-2003, 15:08

Well must say not at all surprised at the thread it is Manchester NW area .

Undisputedtruth · 18-10-2003, 15:32

Quote:

Originally Posted by {FU}Fubar

Lmao a complete communications company not doing too well communicating Ahahahahahahahah Irony

Yeap, utter useless piece of **** <edit>

Mind you the letter made me laugh though. You know the bit that says if you can find better value elsewhere. This one of many numerous examples of incompetance at every level.