Bit of help please?

gooner4life · 20-05-2005, 20:45

I have a friend who had NTL broadband installed yesterday,

When he opens outlook express he gets an error saying

the host pop.ntlworld.com and pop.tiscali.co.uk cannot be found

that is 2 seperate errors saying the same but for each pop.

The tiscali email was working on BT broadband previously and its his main address.

Any ideas why this would be happening now?

For the record for SMTP he is using NTL for NTLWorld's email and smtp.tiscali.co.uk for the Tiscali one.

Raistlin · 20-05-2005, 21:10

Can he browse the internet ok?

Does he have a firewall installed?

What version of Windows?

gooner4life · 21-05-2005, 09:05

He is using XP Home
XP Firewall and can get on the internet ok.

bdav · 21-05-2005, 12:46

Try going start -> run, and typing "ping pop.ntlworld.com". This should show if its an Outlook express problem or not.