2mb Cable Modem replacement for STB

Vonderful · 17-05-2005, 17:50

PLEASE HELP!!!

This morning i got the new ntl:250 cable modem installed as the Samsung STB do not work in my area. Previous to this i was using hte Pace STB to connect to the internet. The STB was connected to my linksys WRT54G wirelss router with no probs (i have linkssys wireless cards in main pc). After engineer left this morning i tried registering the modem with NTl with no luck!

All i did was disconnect cat5 from STB, connect it to modem which is sitting on STB whcih connects to router. Rebooted it all according to engineers instructions, follwed cd installation...but it all falls down at registration..error tells me there was error registering.

Contacted NTL support, they tell me they cant help me as im using router. I cant connect PC to modem as id need about 40 foot of cable!

Im going insane now, and being a girl im liable to have a paddy!!

PLEASE ASSIST!!!

Cheers!

Chris W · 17-05-2005, 17:56

try visiting https://80.5.178.26/ and registering there.... are you able to register there? if so, cool

If not, then what is the exact error message that you are given?

17-05-2005, 18:09

is it possible that the stb MAC address is still cloned in the router, if so, putting it back to 00 00 etc should enable the modem & router to talk to each other properly when rebooted.??

spike7451 · 17-05-2005, 18:20

Does the spine of the Install disc say 200/250 on it?Apparently the old discs dont have all the drivers on it.Also,are you using windows millenium? I've had a lot of problems getting routers to work.
Try turning OFF all the anti virus/firewalls & then try the disc.If not,go to 'internet options' ( in control panel0
Go to connections & add a new one.Make sure 'never dial' is ticked & on the LAN page,tick 'automatically detect...' only.
Open I.E & type 'autoreg.autoregister.net (all lower case & NO www before the address.
Click Broardband & go from there.
Yuo'll see 3 boxes & type in;

(- denotes next box)
ntl-ct8-cj486.

Oh,if its win xp,there are some settings in the administrator page that need to be selected,but as i'm using 2000, i cant tell which ones they are,
Sorry,
Spike

ian@huth · 17-05-2005, 18:31

Didn't think you needed the CD at all for ethernet connection.

spike7451 · 17-05-2005, 18:40

Technicly,you dont.It's just it's handy for someone with little or no pc knowledge as it adjusts the setting & installs various software on the pc,as well as making ure the pc is 'in spec'so to speak.
I never use the cd at work as i find it a pain in the *** & i can fix a fault faster without it.
Spike

Vonderful · 17-05-2005, 18:42

Hi all,

thanks for the advice..i have tried https://80.5.178.26/ and i never needed to clone mac address for STB use. I simply cant connect to the internet with the modem connected to router..once i reconnect STB to router all is well. I cant try connecting modem to pc as it is too far to each.

the cd is ineed the 200/250 one. im no sure if its this thats the issue as i cant even log onto the web above.

I have turned off all firewalls etc...im thinking i may need to do somehting with my linksys settings...at moment i have it set to automatic dchp with local ip address being 192.168.1.1 subnet 255.255.255.0 and DCHp server enabled. I have reset all other settings in router to factory defaults in case mac filters was causing problems..still no luck!

the wireless network is ok as i can connect my pda to my pc no worries...just cant get online to register..

this thing is going out of the window soon!! followed by a phone call to ntl to cancel tv/phone and broadband! as much as i hate mt murdoch i cant be without internet!!

17-05-2005, 18:53

I THINK the latest modems are auto-detect. Perhaps some NTL bod could confirm. If not, at least some of the old PACE boxes required a cross-over cable, wheras most modems etc, if they are NOT auto-detect, require a straight-through cable. Are you using the same cable from the router to the modem as you previously used between the STB and router?

Vonderful · 17-05-2005, 18:56

to begin with i used the same cable, then thought this may be the issue, used the one the engineer brought, still same issue! May try the cable i have connected from xbox to router....this REALLY has me foxed!!

17-05-2005, 18:59

Quote:

Originally Posted by Vonderful

<snip> i never needed to clone mac address for STB use. I simply cant connect to the internet with the modem connected to router..once i reconnect STB to router all is well. I cant try connecting modem to pc as it is too far to each.

<snip>..at moment i have it set to automatic dchp with local ip address being 192.168.1.1 subnet 255.255.255.0 and DCHp server enabled. I have reset all other settings in router to factory defaults in case mac filters was causing problems..still no luck! <snip>

sorry to harp about this, but can you confirm the MAC address on the relevant router 'advanced' page is set to all zeroes??

the other settings look fine

17-05-2005, 19:03

May be a problem with the modem setup. If NTL TS won't assist, perhaps some kind NTL poster could check it out remotely? (Hint!)
__________________

Quote:

Originally Posted by homealone

sorry to harp about this, but can you confirm the MAC address on the relevant router 'advanced' page is set to all zeroes??

the other settings look fine

This has ME confused - surely any MAC address cloned in the router would be the PC MAC address originally used to register, not the STB MAC address?

Vonderful · 17-05-2005, 19:06

i have the mac address clone thing set to disabled...and the boxes are full of zeros.

I WOULD BE MOST GRATEFUL if anyone can resolve this...i have a week off work and was looking forward to getting al this setup!!
__________________

This has ME confused - surely any MAC address cloned in the router would be the PC MAC address originally used to register, not the STB MAC address?[/QUOTE]

i tested this and yes if i clone the mac address it is indeed the mac of the pc and not the STB.

17-05-2005, 19:07

Quote:

Originally Posted by JohnHorb

This has ME confused - surely any MAC address cloned in the router would be the PC MAC address originally used to register, not the STB MAC address?

I always get this confused, John, suffice to say I am on a SACM, which is why the words are coming out slightly lower than my mouth

- however, the point that for a SACM the router MAC should be set to all zeroes, does work - well it does for mine, anyway

17-05-2005, 19:16

I'm not familiar with your particular router, but if you connect to the router 'console' (probably something like typing 192.168.1.1 in the browsr address), does it show a WAN IP address? (I.e. the IP address the router is getting, or not getting, from the cable modem). I assume your PC is connecting to the router OK, as all works with the STB connected, but, to be sure, open a command window on the PC and type

ipconfig/all

You should have an IP address of 192.168.x.x, and a DHCP address, DNS address and default gateway all 192.168.1.1 (assuming that is your router address from post #1)

Vonderful · 17-05-2005, 19:19

i think this is what i was getting when the modem was connected..definalty what im getting now with stb..ill disconnect and take a look.

BTW thannk you all SO much for your help!