Quick question that some Ntl staff might help me with
23-04-2005, 15:51
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#1
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Inactive
Join Date: Jun 2004
Services: "Be" 8mb
Posts: 397
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Quick question that some Ntl staff might help me with
Quick question that some Ntl staff might help me with
The servie since I upgraded is as good as I could wish for but hereâ₠¬Ã¢â€žÂ¢s the problem a silly problem but a problem the power ac adaptor is working on and off the cable at the back is gone.
Can you buy them off NTL? Or do I go to the shops and try to find an ac 10V adaptor?
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23-04-2005, 15:52
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#2
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Permanently Banned
Join Date: Jun 2003
Location: norton , teesside
Age: 57
Posts: 10,571
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Re: Quick question that some Ntl staff might help me with
as ntl supply the kit i would reckon that ntl will supply a replacement if you ask them 
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23-04-2005, 15:55
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#3
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Inactive
Join Date: Jun 2003
Location: Various
Services: 9am, 1pm and 8pm daily
Posts: 2,055
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Re: Quick question that some Ntl staff might help me with
If the AC adapter is acting up, call Broadband Technical Support. They can send an engineer with a replacement (but can't just post them out unfortunately).
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24-04-2005, 13:25
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#4
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Inactive
Join Date: Jun 2004
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Posts: 397
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Re: Quick question that some Ntl staff might help me with
So they would get a new one to me that great its been going off and an and itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s the weakest link in the chain the wire at the back of the ac adaptor.
I phone on Monday.
Thanks
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24-04-2005, 13:38
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#5
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 41
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: Quick question that some Ntl staff might help me with
you can phone today..........
0845 650 0121 for technical support  - open until midnight
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24-04-2005, 14:21
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#6
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Inactive
Join Date: Jun 2004
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Posts: 397
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Re: Quick question that some Ntl staff might help me with
I phoned and it took me twelve minutes to get to the point of †œ I will have to escalate your problem to an engineerââ‚ ‚¬Ã‚ÂÂ
I went on and it should have taken two minutes, but the call centre staff member who sounded Indian and therefore I would not rule out actually in India did not have a clue, very polite all the same but not a clue.
She kept saying so itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s your USB connection, your connection to your computer, your modem is faultyÃƒÂ¢Ã¢â€šà ¬Ã‚Â¦. It went on and on until I said sorry are you listening to me ( as polite as I could) Itâ₠¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s the A.C a for apple C for cat 10V adaptor that is faulty I can replicate the problem 100% with movement of the wire on it. And just when I thought she might have finally got it she said †œis the USB cable connected to the modemÃƒÂ¢Ã¢â€šà ¬Ã‚ÂÂ
Well they will call me back, all I want is a new Ac adaptor. I bet they send out a new modem that I donââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t need and tell me to pack the old stuff up, Iâ₠™ve had that before.
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24-04-2005, 14:24
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#7
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Inactive
Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
Posts: 9,158
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Re: Quick question that some Ntl staff might help me with
Quote:
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Originally Posted by sav112
Well they will call me back
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I love an optimist 
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24-04-2005, 14:27
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#8
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 41
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: Quick question that some Ntl staff might help me with
sav112 if you PM me cable modem's mac address i will check that everything has been done properly
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