Help.do i have to

moforuss · 29-04-2005, 22:19

Hi'i have just upgraded to broadband.my question is do i have to cancel my old dial up account or is it done automatically.cheers

Raistlin · 29-04-2005, 22:52

When you go through the registration process on the CD it asks you if you want to convert an existing account.

Assuming that you said yes to that question, and then put the account details in, your old account should automatically be closed for you.

Probably wouldn't hurt a call to CS in a couple of days if you're worried though.....

Mal · 29-04-2005, 22:56

Quote:

Originally Posted by Raistlin

When you go through the registration process on the CD it asks you if you want to convert an existing account.

Isn't the cd just for USB connections?

If it is, it would depend on if moforuss is connected by USB or Ethernet.

Raistlin · 29-04-2005, 22:59

Hmm, yep you're right (naughty Raistlin).

My understanding is that the CD only installs the drivers for the modem (if using USB) and then redirects you to NTLs website where the registration takes place.
It is at this point that you would be asked for your old account details.

If the OP has jumped straight into a registration by ethernet (without the CD) then they would still have gone through the online registration process and therefore should have encountered the situation I described.

I was working on the assumption that most new BB customers will use the CD and USB option.