Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Slow Upload

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service
Reload this Page Need Help [1 for the tech's]
Register FAQ Community Calendar

Need Help [1 for the tech's]
Reply
Page 1 of 2 1 2
 
Thread Tools
Old 30-03-2005, 21:34   #1
2||Para
Inactive
 
Join Date: Dec 2003
Location: huntingdon
Age: 57
Services: 20MB BB,Sky TV
Posts: 507
2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice
Need Help [1 for the tech's]
Have been on the 3mb service since last Tuesday and am not happy at all. Service drops out every 15-20 mins,programs like MSN sign in and out constantly.

Spoken with BB Support 5 or 6 times since Tuesday but they refuse to take any action or admit that there is a problem [even though someone at Cambridge CS told me there was]. Tonight i had to phone again as i just couldn't open my browser. Anyway,Cs gave me £30 credit even though there is apparently no issues!

Is there anything i can do to check my service? This page took nearly 5 minutes to open for example.





As you can see it is a bit erratic,firewall is off and modem has been rebooted every 30 minutes for the last few days.

Any help would be great
2||Para is offline   Reply With Quote
Advertisement
Old 30-03-2005, 22:20   #2
SLM
Inactive
 
Join Date: Dec 2004
Posts: 512
SLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud of
Re: Need Help [1 for the tech's]
what are the results using this

http://homepage.ntlworld.com/robin.d...speedtest.html
SLM is offline   Reply With Quote
Old 30-03-2005, 22:28   #3
2||Para
Inactive
 
Join Date: Dec 2003
Location: huntingdon
Age: 57
Services: 20MB BB,Sky TV
Posts: 507
2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice
Re: Need Help [1 for the tech's]
Wed, 30 Mar 2005 21:24:23 GMT
1st 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
2nd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
3rd 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec
4th 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec

Wed, 30 Mar 2005 21:25:28 GMT
1st 128K took 641 ms = 204480 Bytes/sec = approx 1701 kbits/sec
2nd 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
3rd 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec
4th 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec

Wed, 30 Mar 2005 21:27:50 GMT
1st 128K took 985 ms = 133068 Bytes/sec = approx 1107 kbits/sec
2nd 128K took 1156 ms = 113384 Bytes/sec = approx 943 kbits/sec
3rd 128K took 938 ms = 139736 Bytes/sec = approx 1163 kbits/sec
4th 128K took 1375 ms = 95325 Bytes/sec = approx 793 kbits/sec

Wed, 30 Mar 2005 21:28:44 GMT
1st 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec
2nd 128K took 640 ms = 204800 Bytes/sec = approx 1704 kbits/sec
3rd 128K took 360 ms = 364089 Bytes/sec = approx 3029 kbits/sec
4th 128K took 375 ms = 349525 Bytes/sec = approx 2908 kbits/sec

As you can see it's quite erratic.
2||Para is offline   Reply With Quote
Old 30-03-2005, 22:35   #4
SLM
Inactive
 
Join Date: Dec 2004
Posts: 512
SLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud of
Re: Need Help [1 for the tech's]
what fault did cs tell you had
SLM is offline   Reply With Quote
Old 30-03-2005, 22:38   #5
2||Para
Inactive
 
Join Date: Dec 2003
Location: huntingdon
Age: 57
Services: 20MB BB,Sky TV
Posts: 507
2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice
Re: Need Help [1 for the tech's]
Originally i was told by CS it was a cfg file that wasnt ready for the switch to 3MB from 1.5MB.Then BB Support told me not to use Windows SP2 and NTL or a firewall and NTL!!

Took me 10 minutes to connect to reply sorry,

Wed, 30 Mar 2005 21:33:57 GMT
1st 128K took 359 ms = 365103 Bytes/sec = approx 3038 kbits/sec
2nd 128K took 344 ms = 381023 Bytes/sec = approx 3170 kbits/sec
3rd 128K took 593 ms = 221032 Bytes/sec = approx 1839 kbits/sec
4th 128K took 375 ms = 349525 Bytes/sec = approx 2908 kbits/sec

but as you can see its up and down like a yoyo.Had no problems on 1.5MB line it all started after the modem reboot to 3MB.
2||Para is offline   Reply With Quote
Old 30-03-2005, 22:39   #6
paulyoung666
Permanently Banned
 
paulyoung666's Avatar
 
Join Date: Jun 2003
Location: norton , teesside
Age: 57
Posts: 10,571
paulyoung666 has a nice shiny star
paulyoung666 has a nice shiny starpaulyoung666 has a nice shiny starpaulyoung666 has a nice shiny starpaulyoung666 has a nice shiny starpaulyoung666 has a nice shiny starpaulyoung666 has a nice shiny starpaulyoung666 has a nice shiny starpaulyoung666 has a nice shiny starpaulyoung666 has a nice shiny starpaulyoung666 has a nice shiny starpaulyoung666 has a nice shiny star
Re: Need Help [1 for the tech's]
Quote:
Originally Posted by 2||Para
As you can see it is a bit erratic,firewall is off and modem has been rebooted every 30 minutes for the last few days.

Any help would be great


eratic to say the least , having said that assuming you aint behind a router then not having a firewall running is a very bad idea especially if you are using win xp
paulyoung666 is offline   Reply With Quote
Old 30-03-2005, 22:40   #7
2||Para
Inactive
 
Join Date: Dec 2003
Location: huntingdon
Age: 57
Services: 20MB BB,Sky TV
Posts: 507
2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice
Re: Need Help [1 for the tech's]
Well thats what NTL BB Support suggested,i nearly fell off me chair laughing and asked the bloke if he was serious or joking? He was quite serious.
2||Para is offline   Reply With Quote
Old 30-03-2005, 22:44   #8
SLM
Inactive
 
Join Date: Dec 2004
Posts: 512
SLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud of
Re: Need Help [1 for the tech's]
if you go into the modem log pages using 192.168.100.1 password and username is root....can you see what your return power level is
SLM is offline   Reply With Quote
Old 30-03-2005, 22:45   #9
2||Para
Inactive
 
Join Date: Dec 2003
Location: huntingdon
Age: 57
Services: 20MB BB,Sky TV
Posts: 507
2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice
Re: Need Help [1 for the tech's]
Dont know how to SLM could you explain?
__________________

Done it forget last post
2||Para is offline   Reply With Quote
Old 30-03-2005, 22:46   #10
SLM
Inactive
 
Join Date: Dec 2004
Posts: 512
SLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud of
Re: Need Help [1 for the tech's]
in the address bar type 192.168.100.1 password etc type root etc...tell me all the figures you have but DO NOT tell the IP address
SLM is offline   Reply With Quote
Old 30-03-2005, 22:48   #11
2||Para
Inactive
 
Join Date: Dec 2003
Location: huntingdon
Age: 57
Services: 20MB BB,Sky TV
Posts: 507
2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice
Re: Need Help [1 for the tech's]
Downstream Lock : Locked
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM64
Downstream Interleave Depth : 32
Downstream Receive Power Level : 1.7 dBmV
Downstream SNR : 31.4 dB

Is that what you mean?
2||Para is offline   Reply With Quote
Old 30-03-2005, 22:50   #12
SLM
Inactive
 
Join Date: Dec 2004
Posts: 512
SLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud of
Re: Need Help [1 for the tech's]
what is your return power level.
SLM is offline   Reply With Quote
Old 30-03-2005, 22:53   #13
2||Para
Inactive
 
Join Date: Dec 2003
Location: huntingdon
Age: 57
Services: 20MB BB,Sky TV
Posts: 507
2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice
Re: Need Help [1 for the tech's]
Cant see that listed,sorry

Upstream Channel ID : 3
Upstream Transmit Power Level : 48.50 dBmV
Upstream Symbol Rate : 2560 Ksym/sec
Upstream Frequency : 28800000 Hz
Upstream Mini-Slot Size : 2

Network Access : Allowed
Maximum Downstream Data Rate : 3072000
Maximum Upstream Data Rate : 300000
Maximum Upstream Channel Burst : 1600
Modem Capability : Concatenation Enabled, Fragmentation Disabled, PHS Disabled
Maximum Number of CPEs : 1
2||Para is offline   Reply With Quote
Old 30-03-2005, 22:55   #14
SLM
Inactive
 
Join Date: Dec 2004
Posts: 512
SLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud ofSLM has much to be proud of
Re: Need Help [1 for the tech's]
thats ok... your levels seem slightly low without checking at the back of your modem....does you sync and rdy light stay on or is it intermitant?
SLM is offline   Reply With Quote
Old 30-03-2005, 22:58   #15
2||Para
Inactive
 
Join Date: Dec 2003
Location: huntingdon
Age: 57
Services: 20MB BB,Sky TV
Posts: 507
2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice2||Para is just really nice
Re: Need Help [1 for the tech's]
Drops completly sometimes,then i have to either reboot the modem or wait 5-10 minutes for them to steady again



Dropped again
2||Para is offline   Reply With Quote
Reply
Page 1 of 2 1 2

« Previous Thread | Next Thread »

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 14:40.

Contact Us - Service Status - Cable Forum - Archive - Privacy Statement - Terms of Service - Top

Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2025, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum
Copyright © 2025 Cable Forum Hosted On Hetzner Cloud