26-03-2005, 14:17
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#1
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Inactive
Join Date: Mar 2005
Location: Cardiff
Posts: 19
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Trouble with 2mb service
Ever snice NTL upgraded thier speeds I have tried to get the 2mb service.
Everything was fine for 2 days then lost connection. Well 4 engineer visits later and 4 modem changes later still have no 2mb service. Have been told a number of excuses as to why no connection at 2mb. Am currently on the 1mb service but am being charged for the 2mb service.
This issue has been ongoing now for nearly 2 weeks with no sign of it being resolved. Now I cannot even access the online upgrade service.
Is it just me or is anyone else having the same problem. Everytime I have tried to upgrade to 2mb I lose all connection, hence all the modem changes ( NTL say its a modem fault) Have the Home 200 now.
Can anyone shed some light on this problem...The 1mb service is very sluggish at the best of times, 50% of the time barely reaches a 500k level of sevice.
All I require is an honest answer instead of false excuses.
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27-03-2005, 02:19
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#2
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cf.mega poster
Join Date: Aug 2004
Location: London
Posts: 1,267
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Re: Trouble with 2mb service
Firstly, goto http://192.168.100.1/P_downstream - that should tell you your signal levels, if you could post those back to us (you'll have to reset the cable modem first, and enter root and root for the username and password).
Apart from that (if the signal levels are low), there isn't much else - NTL are disgraceful to be doing this. One thing to check are the connections between the cable modem and the 'in' coax cable (make sure it's screwed in tight), and make sure the other end of the cable is screwed into the white isolation box tightly. 
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27-03-2005, 09:22
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#3
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Inactive
Join Date: Jun 2003
Location: Middleton North West Manchester
Services: up to 30 MEG CF version of Peter Kay
Posts: 1,871
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Re: Trouble with 2mb service
Quote:
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Originally Posted by nordic
Ever snice NTL upgraded thier speeds I have tried to get the 2mb service.
Everything was fine for 2 days then lost connection. Well 4 engineer visits later and 4 modem changes later still have no 2mb service. Have been told a number of excuses as to why no connection at 2mb. Am currently on the 1mb service but am being charged for the 2mb service.
This issue has been ongoing now for nearly 2 weeks with no sign of it being resolved. Now I cannot even access the online upgrade service.
Is it just me or is anyone else having the same problem. Everytime I have tried to upgrade to 2mb I lose all connection, hence all the modem changes ( NTL say its a modem fault) Have the Home 200 now.
Can anyone shed some light on this problem...The 1mb service is very sluggish at the best of times, 50% of the time barely reaches a 500k level of sevice.
All I require is an honest answer instead of false excuses.
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your not the only one http://www.cableforum.co.uk/board/sh...ad.php?t=25571
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27-03-2005, 11:23
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#4
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Inactive
Join Date: Mar 2005
Location: Poole, Dorset
Services: NTL Digital Family Pack
750K STB Broadband
Posts: 64
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Re: Trouble with 2mb service
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Originally Posted by jrhnewark
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Is this an interogation of the Modem/STB? Can it be done with a router inserted?
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27-03-2005, 11:26
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#5
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Permanently Banned
Join Date: Jun 2003
Location: norton , teesside
Age: 57
Posts: 10,571
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Re: Trouble with 2mb service
hi and  to the site nordic , are you using usb ???????? 
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27-03-2005, 11:29
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#6
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cf.mega poster
Join Date: Aug 2004
Location: London
Posts: 1,267
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Re: Trouble with 2mb service
Hi chienmort
That'll only work with an NTL branded cable modem, and not if a router is being used.
The system is slightly different for an STB, using the TV.
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27-03-2005, 11:47
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#7
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R.I.P.
Join Date: Jun 2003
Location: London
Services: 20Mb VM CM, Virgin TV
Posts: 5,983
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Re: Trouble with 2mb service
Not a modem fault after three modem swaps, I reckon. Any chance of having the MAC address of the current modem (on the bottom, 12-characters along the lines of 00:02:8A:12:34:56)?
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27-03-2005, 12:16
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#8
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Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
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Re: Trouble with 2mb service
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Originally Posted by jrhnewark
Hi chienmort
That'll only work with an NTL branded cable modem, and not if a router is being used.
The system is slightly different for an STB, using the TV. |
The correct link is http://192.168.100.1/ and will work through a router. Make sure that you haven't got a specific proxy specified or if you have one set ensure that you have included the cable modem address in the proxy exclusion list.
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27-03-2005, 15:58
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#9
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Inactive
Join Date: Dec 2003
Location: huntingdon
Age: 57
Services: 20MB BB,Sky TV
Posts: 507
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Re: Trouble with 2mb service
Been on 3MB line since Thursday here,Spoke to Cambridge CS as my connection is terrible,drops out for no reason.MSN signs in and out,internet pages take forever to load [if at all] as for p2p sharing forget it.
Cambridge CS at 1st denied any problem existed then after a 30 minute discussion with me refusing to be fobbed off,i got the answer."There is a issue with the cfg files for modem on the new speeds"
Was fine on the 1.5mb line then got the upgrade and it all went pear-shaped.
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