modem wont boot

[delboy2028]

Hi got an ntl ambit 200 modem and the rdy light will not come on SYNC light does and D/S come on and ENET and thas it went to self diagnostic via 192.167.100.1 and got these results

in pure ntl area(davic) got no connection at all

Cable Modem Status

Procddure Status Comment


Acquire Downstream Channel 402750000 Hz Locked
connectivity State In Progress Access Denied
Boot State In Progress Forwarding Denied
Securityb Disabled Disabled

what does this mean :S:S:S

[GazzaB]

Hi Delboy2028,
Basically the cable modem is not able to lock onto the ntl network, so their is either an outage or a signal problem in your area or your cable to the green box on the street. Phone tech support/faults to report it and get an engineer out! Nothing else you can do, i'm afraid

Gary

P.s welcome to the site

[delboy2028]

thanks for that i will ring them

one note tho my sammy box is still up and running humm.... could they have disconnected my ntl modem with out telling me

[BBKing]

If you're in a pure ntl area your Samsung and cable modem are actually both DOCSIS devices and will be connected to the same UBR. This presents an excellent opportunity for using two devices in the same house to compare and see if there's an issue. Any chance of getting the MACs/smartcard ID (for the Samsung)?

[delboy2028]

yer the mac addy is [Admin Edit:- Removed]

so what do u think is wrong with my modem?

It may be wise for a mod to come along and censor that MAC address!!!!