300k instead of 600k?

[Tindo]

After 2 months, without internet, Ntl finally gave reconnected the internet on friday. Basically they dis-connected the internet because we didnt pay the phonebill(Moreinfohere: http://forums.ntlhell.co.uk/index.php?showtopic=6777 ). When the internet was reconnected, its was slow(we have network). I then reliased that Ntl gave us 300k instead of 600k.

I told my mum, that the internet is a bit slow, and she showed the email from NTL:
>Hello -------
>
>I have re-connected your broadband service, sent a test signal and all is now OK.
>
>You will be billed from today for the 300kbps service at £17.99 per month.
>Your e-mail address is
>-------@ntlworld.com
>and the password is
>**********

We had 600k for more than 2 years, now they give us 300k instead of 600k, after they stopped our internet for 2 damn months. I believe our internet then was upgraded to 700k (?) without increasing the price.

Does anyone here (or before), pay £19.99 per month for broandband cable 600k/750k??? Because my mum is telling me she used to pay £19.99 for either 600k/750k per month before NTL stopped the internet (in december). I am asking this because I checked on ntl website its they charge £24.99 for 750k, none for £19.99.

[Graham F]

did your mum pay for her modem when she first started with BB?

[Vegeta]

Yes, the normal price for 750k (soon to be 2mbit) is £24.99

[Tindo]

Yeah

Installation was free
__________________

Originally Posted by Vegeta

Yes, the normal price for 750k (soon to be 2mbit) is £24.99

So how much do customer's who originally had 600k(who got upgraded to 750), pay? Is it £19.99 or £24.99?

I am not talking new cutomers who just joined with 750k.

[Chris W]

Originally Posted by Tindo

Yeah

Installation was free
__________________



So how much do customer's who originally had 600k(who got upgraded to 750), pay? Is it £19.99 or £24.99?

I am not talking new cutomers who just joined with 750k.

It has been £24.99 for ages.... definately before the 600k upgrade.

I suspect Graham F has the answer. I think I've read on here before the people who originally bought their own modem (when that option was available) got a discount.

[Tindo]

If original 600k owner's with discount,who are paying £19.99 for 750k, Do you think NTL will let us have 750k for £19.99, just like what we were paying before. Since it was their fault for shutting us down. Otherwise if they hadnt had shut us down we would be paying £19.99 instead of £24.99.

[paulyoung666]

Originally Posted by Tindo

If original 600k owner's with discount,who are paying £19.99 for 750k, Do you think NTL will let us have 750k for £19.99, just like what we were paying before. Since it was their fault for shutting us down. Otherwise if they hadnt had shut us down we would be paying £19.99 instead of £24.99.

ask them , bet they dont though

[swoop101]

Originally Posted by Tindo

Since it was their fault for shutting us down.

Hang on a bit, they turned you off for none payment so it is YOUR fault.

EDIT: Ooooppps just read the link in first post, sorry.
leaves room and goes to stand in the naughty corner

[Foo Fighter]

i guess if you bought that modem say your selling it(dont have to) and they must come round and install a rented one as your paying for it anyway...

hopefully you will get some discount if they realise its more hassle for them to come round and install a modem?

[Tindo]

Originally Posted by monkeybreath

It has been £24.99 for ages.... definately before the 600k upgrade.

I am not trying argue here. Can you tell me what was my mum paying with £19.99?

[Neil]

Originally Posted by Tindo

I am not trying argue here. Can you tell me what was my mum paying with £19.99?

She was paying for 512/600k (depending where you lived at that time) broadband.

The fact that it was £5.00 less than normal suggests (as Graham & John suggested earlier), the she got a discount for buying her own cable modem originally.

There has been many many problems when people up/downgrade their BB packages when owning their own modems over the years, as ntl no longer apply the discount once up/downgraded.

Should you get £5.00 off you monthly BB bill as you own your own modem? Yes-in my opinion you should get that £5.00 off per month regardless of what speed package you are on.

ntl in their usual lame way never communicated anything about this to customers, & it was only when people up/downgraded that the issue came to light on their next bill (it was still not even mentioned during the upgrade phone call so that the customer gets a choice to stay on the current tariff/price

People have contacted ntl & got the £5.00 per month discount re-applied, but you will have to go high up to get your plight heard, as all the CSRs that members have encountered when ringing after getting their bills is "There's no £5.00 discount available once you up/downgrade.

That's no good after the event, & ntl should honour the £5.00 discount as long as they have your business IMO.

List of contacts here.

Good luck, let us know how you get on.

[Thorn]

Sales Department do a reduction for a period (think it's twelve months) down to 19.99 for 750k for new users. That may be it. You don't need to buy your own cable modem either. They are so worthless that NTL won't even bother picking them up if you don't want it anymore.

[ian@huth]

Originally Posted by Neil

She was paying for 512/600k (depending where you lived at that time) broadband.

The fact that it was £5.00 less than normal suggests (as Graham & John suggested earlier), the she got a discount for buying her own cable modem originally.

There has been many many problems when people up/downgrade their BB packages when owning their own modems over the years, as ntl no longer apply the discount once up/downgraded.

Should you get £5.00 off you monthly BB bill as you own your own modem? Yes-in my opinion you should get that £5.00 off per month regardless of what speed package you are on.

ntl in their usual lame way never communicated anything about this to customers, & it was only when people up/downgraded that the issue came to light on their next bill (it was still not even mentioned during the upgrade phone call so that the customer gets a choice to stay on the current tariff/price

People have contacted ntl & got the £5.00 per month discount re-applied, but you will have to go high up to get your plight heard, as all the CSRs that members have encountered when ringing after getting their bills is "There's no £5.00 discount available once you up/downgrade.

That's no good after the event, & ntl should honour the £5.00 discount as long as they have your business IMO.

List of contacts here.

Good luck, let us know how you get on.

I don't see any reason why NTL should still be giving a £5 discount to users who bought their own cable modems. These customers have saved far more than the cost of the modem over the years and months they have used it. Cable Modems don't cost anything like as much as they used to and therefore would have a much lower rental value if indeed the monthly cost includes a modem rental charge. You might have more of a point if those customers were still getting the same speeds and paying the same prices as they were at the time of purchasing the modems.

[orangebird]

Originally Posted by Thorn

<snip>They are so worthless that NTL won't even bother picking them up if you don't want it anymore.

No, they're hardly 'worthless' - without them (or an stb) you wouldn't be able to get bb


I'm sure what you mean is that the cost of buying a new modem is much less to ntl than the costs of retrieving and refurbing a used modem.