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My cousin wants to switch over from dial up, so I check the postcode on the NTL site and then enter their house number to be told all BB, and digital TV, services are available to them.
Great we thought until we phoned to arrange installation only to be told it's not available.
What's the point of of the checker if it doesn't give the correct info?
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
Re: Website availability checker = useless
Are they in rented accomodation? If they are, it's entirely possible that the landlord has refused NTL permission to work on his (or their) property in the past.
Location: Half in the corporeal, half in the etheral
Posts: 37,182
Re: Website availability checker = useless
It could be the same problem as mine - I live in a building which does not have the underground access for ntl but other people at the bottom of my street can however we share the same postcode.
the postcode checker has always been pants if I put in my postcode I get " Congratulations, our checks have confirmed that you are eligible to receive the Freedom services" yet I have been a cable tv customer at my house for 14 years since before NTL took over the area - and I have telephone/tv & broadband - go figure
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