e-buyer

homer · 14-01-2005, 19:25

Hello,

I wonder if anybody can help I went on the internet and the site called e-buyer and ordered a new dvd rewriter. Found a nice one and read all the specs and then I ordered it here goes.

Paid the delivery charge of ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£4:99 and it would be on the 12th Jan 2005 So I booked a day off work . later on I went on to my emails only to find that they have updated me to a Tuesday 11th (sweet) on the 11th nothing turned up, they sent me a email and said sorry it will be delivered on the 12th and guess wot nothing turned up on Thursday or Friday.
When I went on the site I couldnt find my new dvd writer all it said was discontinued so I want my money back, But no joy with email sent 3 over a week and guess wot NO TELEPHONE NUMBER so if anybody knows on how to get my money back or order a different one or knows a phone number I will rep them silly.....

Kind regards

homer

Kliro · 14-01-2005, 19:29

Contact Information
General
Company name: Ebuyer
Street address: 6900 West Morelos Place, Suite 2
Chandler, AZ 85226 USA
Web site: http://www.ebuyer.com

Customer-service phone, fax, and e-mail
Phone: 480-222-1600
Fax: 480-893-9218
Hours: Mon - Fri, 8am-5pm MST

Chris W · 14-01-2005, 19:31

I had an awful experience with ebuyer... http://www.cableforum.co.uk/board/showthread.php?t=9372

I believe Ebuyer don't have a contact number but i found this on another forum.... it's worth a try!

Quote:

The euyer phone number is 0870 467 5030 (available from their domain name reg) - press 4 and then the # key (it took me a while to figure this out) and it will ask you for the surname of the person you want to speak to.
I just pressed a random selection of keys - some took me to voice mail boxes, some just rang and rang - eventually I hit a valid combination and got someone to answer the phone - he was pleasant but a bit shocked to get a call from a customer. He tried to transfer me but got no answer ... I didn't get arsey with him as it's only a change of delivery address I need to make - the goods are with the courier (somewhere). He took my details and I'll give them a chance to call me.

Paul K · 14-01-2005, 19:31

Either of these any good to you?
Registrant:
Ebuyer (UK) Ltd (EBUYER5-DOM)
201 Woodbourn Road
Sheffield, South Yorkshire S81 7QP
UK

Domain Name: EBUYER.COM

Administrative Contact:
Naylor, Mike (MNI191) mnaylor@EBUYER.COM
EBuyer.com
Suite 215, The Portergate, Ecclesall Road
Sheffield
S11 8NX
UKR
+44 114 2096033 fax: +44 114 2096033

Technical Contact:
Patel, N (XVYDDRCNLI) npatel@EBUYER.COM
Ebuyer UK Ltd
Unit 5, Centurion Business Park
Coggin Mill Way
Sheffield
S60 1FB
UKR
+44 1709 514 707
or maybe

Mike Naylor (mnaylor@ebuyer.com) Director of Ebuyer 0870 4675012,
Director Paul Michael Cusack (mcusack@ebuyer.com) 01709 305667
Company Secretary Steven L. Kay (slkay@ebuyer.com) 01246 570435
this email got a response for someone else:
i.csupport.sheff@ebuyer.com

I have seen reported on other sites that Ebuyer has recently moved to a new location and not all staff wanted to relocate so at the moment they are running on a drastically reduced staffing level which means they are swamped

Raistlin · 14-01-2005, 20:31

Had a similar problem with eBuyer a while back but when I contacted them they were very good and sorted it out in the end.

Isn't there a bit in the accounts section (you may have to trawl a bit

) where you can either choose a substitute product or ask for a refund?

cookie_365 · 14-01-2005, 20:47

Mentioning this address might jog them into action:

http://www.courtservice.gov.uk/mcol/...nformation.htm

dragon · 14-01-2005, 20:53

isnt there an enotes thing on your account to contact them? have you tried that?

bob_a_builder · 14-01-2005, 21:37

Just a general observation - why not have the goods delivered to your work address ( yes, I know they won't do it on your 1st order), but most (lots?) companies have security etc who can accept the good, either 24 hours or at least working hours - saves all this booking days off etc, won;t leave it with next door etc
Works for me

Gareth · 14-01-2005, 21:51

*sigh* ebuyer get almost as much of a bashing here as ntl do. Personally, I've always found 'em to be great - no problems whatsoever, and I've spent more than the GDP of a medium sized African country buying stuff from them.

Just out of interest cause I'm a nosey git, why d'you want your money back? Cause they've discontinued the item, or cause it's not been delivered on time?

If I was you, I'd check the status of the delivery on your account page of their site. They sent you emails in relation to the shipping of your order, so it's in their system. This means you'll be able to check where in their chain your order is at, and if it has been shipped, then you'll be able to get the tracking number of which courier they used. Maybe the problem is with the courier and not ebuyer...?

Bifta · 14-01-2005, 22:10

Quote:

Originally Posted by homer

Hello,

I wonder if anybody can help I went on the internet and the site called e-buyer and ordered a new dvd rewriter. Found a nice one and read all the specs and then I ordered it here goes.

Paid the delivery charge of ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£4:99 and it would be on the 12th Jan 2005 So I booked a day off work . later on I went on to my emails only to find that they have updated me to a Tuesday 11th (sweet) on the 11th nothing turned up, they sent me a email and said sorry it will be delivered on the 12th and guess wot nothing turned up on Thursday or Friday.
When I went on the site I couldnt find my new dvd writer all it said was discontinued so I want my money back, But no joy with email sent 3 over a week and guess wot NO TELEPHONE NUMBER so if anybody knows on how to get my money back or order a different one or knows a phone number I will rep them silly.....

Kind regards

homer

If you want your money back the easy way, contact your bank. Amazon decided not to deliver some items to me recently, when I told my bank there was no telephone number listed on their site (which there isn't) they did some investigating, refunded the amount then went off to claim it back from Amazon.

homer · 15-01-2005, 21:51

Thanks for all of your support I have still not heard anything and I have been on there web site again and posted another enote and I wait.....
will reb all anyway keep all posted.......

thanks

Homer

GeoffW · 15-01-2005, 23:25

I just ordered some stuff from ebuyer

I should have read all these threads first.

They have an amazon like super saver delivery (we keep in the warehouse for a week just to **** you off, but you get it delivered for free), and as it did cost much I thought it was worth the wait. Here's hoping it arrives....

Ramrod · 16-01-2005, 01:45

e-buyer messed up a delivery with me as well............it took me several e-mails to get the next day delivery fee refunded. I think it'd due to them being snowed under with complaints since the Christmas debacle....

Quote:

Originally Posted by GeoffW

I just ordered some stuff from ebuyer

I should have read all these threads first.

They have an amazon like super saver delivery (we keep in the warehouse for a week just to **** you off, but you get it delivered for free), and as it did cost much I thought it was worth the wait. Here's hoping it arrives....

Actually, I have had next day delivery with the super saver deal on Amazon.......

kronas · 16-01-2005, 01:48

i must say i have purchased a few things off ebuyer and have always received deliverys on time, twice early

poolking · 16-01-2005, 10:21

In the 3 years I've been ordering from e-buyer, I have not had a problem with them, only the rubbish, well lazy courier company they use.