showing me off line

[hotzetec]

Hi To You All I Am New Here ... But I Have A Problem I Have Just Insaled The New 2005 Antivirus And Firewall And Now I Can Not Getinto My Email Account Omn Ntlworld..
Called Them And They Say It's Outlook Express That Has The Problem ..
But Have An Email Account On Msn Lycos And Yahoo And There All Ok..
Ntl Shows That I Am Working Off Line..
Can Anyone Help

Thank You
Sonia

[threadbare]

do you get an error message?

[hotzetec]

Yeah Two
1st
Outlook Express
The Folder Could Not Be Instealed A Foulder Name Must Contain At Least One Character
Then A Ok Box
So We Then Click Ok
Then This Comes Up

Norton Anitspam
Norton Antispam Needs Tp Restart Outlook Express To Continue
Outlook Express Will Now Restart
With A Ok

So I Press Ok And Then Nothing Happens

[threadbare]

have you tried uninstalling norton and then tested your email? (It is likely that Norton is conflicting with outlook express in some way, we need to rule out Norton as the cause.)

[hotzetec]

Hi I am back I have now uninstalled norton firewall 2005and my ntlworld email came back online and worked ok.
Is there anyone out there that can help me

Sonia

[Raistlin]

Hi Sonia,

Is there any chance that you have inadvertently (sp?) asked Norton to block Outlook Express' (OE's) access so it is unable to establish a connection?

You listed some other email accounts that you have, can I take it that you access those via your web browser rather than through OE?