Smart Card Not Registered - Help!!!!!

[kellym]

HELP - anyone please - i have had ntl digital tv on for approx 1 month - tonight i am unable to access any channels as it is saying smart card not registered?!?!??? Of course customer services is not open until tomorrow - i have tried ntl website and sent them email but if anyone can help me - please do.
Thanks
Kelly

[Raistlin]

Hi Kelly and ,

Have you tried rebooting the DTV box?

Just unplug it at the wall and count to 15.

While it's unplugged, take the card out and make sure that the contacts etc on the card are free of dust and other fluffiness. Make sure you wipe it gently (a soft, lint-free cloth is best).

Now put the card back in (making sure that it is seated correctly in the slot) and power the beast back up.

Leave it a while and see what happens.

You will find that it looks like it is ready after a minute or so, best to leave it 5 minutes or maybe a bit more before you try changing channels.

If that doesn't work then I'm afraid I don't know what to suggest.

What area are you in? Maybe somebody else is having similar problems.

Good Luck!

[kellym]

Hi raistlin , thanks for the welcome. Yes i have tried rebooting the box to no avail. i live in the glasgow area if anyone else can offer any suggestions

[evilind]

Hey Kelly. join the club! Check out my posts from the beginning of November and you will see that here I am 4 weeks later still only got 4 channels (apart from bbc3 and four also...c/s man said I could not possibly have the last two and not the rest! I assured him that I did indeed. He said there is something wrong somewhere and here I am 2 weeks later still looking for it! Innabit!Oops nearly had a right then!

[Chris W]

kellym

If you have followed Raitalin's instructions there isn't much more that you can do i'm afraid

Could be a CATV outage in your area, do you have broadband as well? if so, is that working at the moment?

[kellym]

thanks monkeybreath - yes i have tv phone and broadband with ntl and everything else is working fine except tv.

[Chris W]

hmm sounds like the box is borked then! faults open at 8am tomorrow....

151 from your phone and then option 2 for faults

[Raistlin]

Hmm, sorry Kelly but I'm all out of ideas now (yep, that's right, limited to 1 per day I'm afrad - I am male after all ).

Hope you get it sorted soon.

[kellym]

thanks everyone - suppose i will have to limit myself to 4 channels till thay open tomorrow
Kelly

[teleman]

I`ve had this problem for just over a week. I`ve contacted ntl about 6 times but get fobbed off. Latest answer is that the card and the box number don`t match. I have had digital for a year, but last month started to have trouble with the channels. Engineer duly came and fitted new box and card which gave me good service until last week. Then no tele, no radio channels. The new boxes I have heard are set up for full packages, not just the basic or family packages. Perhaps they are starting to move away from the lower-end packages? Perhaps they cannot adapt these latest boxes for these simpler packages.
I might have to cancel my family package, then try to sign up again for a new service?
As a last resort I have emailed a complaint through-we will see.
Is Sky family ok? Do they include Classic FM in their radio channels. Can the Sky system tie into the ntl telephone line ok?

[Chris W]

The box you have has nothing do with the channels that can be received.

What area do you live in?

[teleman]

I live in Teesside. I have seen comments elsewhere for other areas of the country, on other forums which describe the same problem, and I guess ntl are having some issues which cannot be easily resolved.

[BBKing]

The new boxes I have heard are set up for full packages, not just the basic or family packages

Where on earth did you hear this? Ain't remotely true.

PM me your smartcard number and/or mac address. That'll let me have a look at the box. Are you able to get channels 1-5 on digital?

[teleman]

thanks for your reply-please see private message.

Teleman : FYI - BBKing is an ntl employee and will do his best to assist you.