Ebay; Cancelling 'sold' item ?

[Mike]

Hi all

I sold something on ebay and when I came to send it released there was a fault. I have email to buyer and explained the situation but how do I cancel it on ebay. I am sure there is a screen that lets you do thisâ₠¬Ã‚¦any ideas.

Thanks

[paulyoung666]

why dont you ask ebay

[Gareth]

Yep, emailing their customer support does actually involve a response from a human being and not just some automated email telling you to refer to their FAQ.

The wifey has had need to email 'em over a Paypal account issue, and has recevied a prompt reply ...albeit a nonsensical reply, but I think that has more to do with them not understanding the fairly complex question she was posing. I'm sure you'll get a response for what is presumably an often asked question.

'Fraid I can't help you at all, cause I hate ebay with a passion. Too many links to pyramid schemes, or free-satellite-tv websites - no matter what category you look in. It just does my head in!

[Tricky]

I've managed to do this but only with mutual assistance from the highest bidder - I.e. They didn't pay! so I could cancel or relist.

They usually stop people doing this because they "don't get what they wanted" for the item.

[andygrif]

There is a way to do this, as I did it a couple of weeks ago.

I also found it pretty hard to find, but eventually got there:

File and Unpaid Item Dispute here:

http://feedback.ebay.co.uk/ws/eBayIS...?CreateDispute

I know it's not a dispute, which is what got me confused in the first place too.

Once you're in there, there is a section that says that you and buyer have agreed not to continue with the sale. Select that one. When you do, it will send an email to the buyer asking if this is true. When they reply saying it is the case will close, and you will be refunded the final value fees you paid.

HTH