how long does it take

alferret · 11-09-2004, 07:51

for NTL to add channels to your STB.

We have had sky for years and due to their incompetence we decided to change over to NTL for our TV service. They came and installed yesterday and the guy rang up to activate the service but as yet all we have is 1, 2, 3, 4, bbc24 cbbc and itv2. We was told this would take a matter of an hour or so but 20hrs later were still waiting for the channels.
Is this normal for NTL to take so long in sending subscrition details into the system so the STB can be updated with the required channels.

TIA

alferret

11-09-2004, 09:54

No give customer service a call and ask them to rehit the box.

alferret · 11-09-2004, 15:04

Just spoke to CS....

Apparently there is a computer problem with registration and they have had the problem for a week. It seems to be affecting only some people and there is no firm date as to when this problem will be fixed. They are not charging us so that is one small consolation I suppose.

hairy_mick · 12-09-2004, 11:09

This is a worrying trend i work for ntl and this past week i have never been so abused by so many customers it is a computer problem but no fix as yet i no of some ppl who still have no pics after 14 days. Whats going on.

alferret · 12-09-2004, 19:51

Technology Tamed huh? Seems like one technology that has the upper hand over NTL tech's at the moment then.

Shaun · 12-09-2004, 22:53

Quote:

Originally Posted by hairy_mick

This is a worrying trend i work for ntl and this past week i have never been so abused by so many customers it is a computer problem but no fix as yet i no of some ppl who still have no pics after 14 days. Whats going on.

I'd love to know, we only signed up with them three weeks ago and we've not had any telly for two weeks. I cant believe that a company so large could allow them self to be in a position like this.

St.John · 17-09-2004, 15:32

I wish I knew how long it will take. Digital TV STB installed 3/9/04 - still no channels

alferret · 17-09-2004, 19:00

Spoke to CS again yesterday. Very polite human on the phone but still no time frame for the fix.

Im getting through all those DVD's I havnt got round to watching more than twice before.

I think I may as well cancel and get Freeview

littleraven · 18-09-2004, 11:11

We were installed on 7/9/04, still only get channels 123 &4 an no phone yet!

St.John · 21-09-2004, 21:06

Had given up, when.............

All channels now available

Is everyone now connected?

littleraven · 21-09-2004, 21:12

8.10pm Tuesday 21st Sept. Not in Loughborough mate. Still dead. Has been since installation on the 7th. Getting fed up. Might cancel the contract.

alferret · 21-09-2004, 21:12

Nope, just checked and all Im still getting is that my card isnt registered to my box and channels 1,2,3,4, itv2 and bbc news 24
Spoke to CS yesterday and told them that if service wasnt forthcoming (like friday) they can come round an pick the box up within 24hrs of that day.

alferret · 22-09-2004, 20:23

Nice to see you got your service St John

just spent an hour on the phone (on hold) and 5 mins talking to a human who was as mystified as me as to how someones service has gone live where others have not.
As the problem seems to have arose from switching from one system for adding new subsciptions to, to a newer more streamelined system that is so full of fecking holes that everything is falling through it. It should be that all or none go live.

Getting really sick an tired of this now, the missus an the kids are ******ed at no TV and im ******ed at the ***** service (or lack of) NTL are giving us.

scrotnig · 22-09-2004, 20:32

Quote:

Originally Posted by alferret

Nice to see you got your service St John

just spent an hour on the phone (on hold) and 5 mins talking to a human who was as mystified as me as to how someones service has gone live where others have not.
As the problem seems to have arose from switching from one system for adding new subsciptions to, to a newer more streamelined system that is so full of fecking holes that everything is falling through it. It should be that all or none go live.

Getting really sick an tired of this now, the missus an the kids are ******ed at no TV and im ******ed at the ***** service (or lack of) NTL are giving us.

If you're thinking of cancelling, speak to your local Customer Relations team on 0800 052 1474, they should be able to look into it and at least give you a definitive answer.

Open Mon-Fri 9-5.

alferret · 22-09-2004, 21:09

Thanks for the number mark, i'll give them a bell in the morning.