NTL definition of FREE

[daveeb]

Sorry if this has been done before but i really do feel that NTL are taking the ****** regarding their price list on ntl.com. the family pack is quoted at £19-50 yet i have always been charged £29-00. i have just queried this and was told that it included £9-50 for phone line rental. but line rental is free i said if you have the tv package, thats correct said the nice scottish lady on the other end of the phone. the point is that there is no way you can get the family pack for £19-50 so the price list should be amended to reflect the reality....phone line rental is NOT free....GRRRRRRRRRRRRRRRRR

[Derek]

Well the cost is the same if a phone is taken or if it isn't taken so it could be said the phone is free as you don't pay anything extra for it.

Originally Posted by dezzo

Well the cost is the same if a phone is taken or if it isn't taken so it could be said the phone is free as you don't pay anything extra for it.

Yes, which kind of proves daveeb's point - if there is absolutely no way you can get the family pack for £19.50 then that's false advertising.

Daveeb, can you post a link to the exact page you're looking at?

[gazzae]

Originally Posted by Chris T

Daveeb, can you post a link to the exact page you're looking at?

It list it as £19.50 on this page http://www.home.ntl.com/icat/television

But it has a note at the bottom.....

Price is exclusive of your £9.50 telephone line rental which you must purchase with your TV package

[daveeb]

http://www.home.ntl.com/icat/familypack


to be fair i just noticed that it does say "exclusive of phone line rental which must be purchased with this package"

the phone line cannot be described as free though.

thanks for the replies

EDIT gazzae you just beat me to it

Originally Posted by daveeb

http://www.home.ntl.com/icat/familypack


to be fair i just noticed that it does say "exclusive of phone line rental which must be purchased with this package"

the phone line cannot be described as free though.

thanks for the replies

Sounds like NTL are trying to have their cake and eat it. You can't say, on the one hand, that the phone service 'must be purchased' and then, on the other hand, say the phone service is 'free'.

[daveeb]

Originally Posted by Chris T

Sounds like NTL are trying to have their cake and eat it. You can't say, on the one hand, that the phone service 'must be purchased' and then, on the other hand, say the phone service is 'free'.

Exactly my point Chris, its absolutely and completely free of charge once you've paid £9-50

[SMHarman]

Its the problem with the bundled marketing concept.
They want to show a comparable price to sky etc, this means they must show the cost of the pure TV element (as if you have sky you would need a separate phone line), but they force you to take their phone line even if you want to retain BT so it is only free if you take advantage of it and compare to the bundled BT+Sky price.

[Chris W]

if you already have an ntl phone, then you will get the tv package for 19.50

[SMHarman]

Yes, but I have BT ISDN, I cannot transfer this over to NTL, so am forced to keep it, I do not want a sat dish and find cable BB very good so want to keep that too, but am forced to pay NTL £120 a year for a phone socket that has never had anything plugged into it. Jeez, thats £600 so far!

[Tezcatlipoca]

Originally Posted by monkeybreath

if you already have an ntl phone, then you will get the tv package for 19.50

But what if you don't need or want an ntl phoneline?


I don't see why ntl can't/won't offer the TV packages on their own, without forcing people to pay for a phoneline too.

[madcap]

kinda off topic i know but while were on the phone line thingy-ma-bob is it possible to get SKY with an NTL phone line rather than a BT one?

Originally Posted by madcap

kinda off topic i know but while were on the phone line thingy-ma-bob is it possible to get SKY with an NTL phone line rather than a BT one?

You don't have to buy a phoneline from BT to get $ky, and you can have a phone from NTL without cable TV, AFAIK. So, you could buy them separately, but I don't think you can get a bundle of any kind.

[SMHarman]

Originally Posted by madcap

kinda off topic i know but while were on the phone line thingy-ma-bob is it possible to get SKY with an NTL phone line rather than a BT one?

Yes, SKY just dials a 0800 number so not a problem there.

Originally Posted by Chris T

You don't have to buy a phoneline from BT to get $ky, and you can have a phone from NTL without cable TV, AFAIK. So, you could buy them separately, but I don't think you can get a bundle of any kind.

Just a pity you cannot have NTL DVT and BT phone at a sensible cost.

[Hell's Child]

Actually, there is an offer of for new customers at the moment where if they take up the family pack then the line rental is "free".

For £19.99 per month you can have the fam pack and a phone line for 12 months, after which it reverts to it's normal price.

I work in sales, and never use the line "you get free line rental with a tv pack", it is much more true to say the phone line rental is included in the price, which is what I do.