01-10-2004, 09:54
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#1
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Inactive
Join Date: Oct 2004
Posts: 4
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Lost Connection?? Help!
On monday i returned home from work and switched on my PC only to find i could not access my e-mail or internet. I though this may of been a temporary fault but as of this morning my connection is still not working. The rdy and sync lights on the modem are both on as with the u/s and d/s flashing as usual but i can't access the internet. Is this a problem with my PC or is it my connection to the network?
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01-10-2004, 10:03
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#2
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Inactive
Join Date: Jun 2003
Location: Surrey
Age: 59
Services: Virgin stuff
Posts: 6,407
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Re: Lost Connection?? Help!
Have you tried rebooting the modem. Take out power lead, wait 10 seconds and replug.
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01-10-2004, 10:21
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#3
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Inactive
Join Date: Oct 2004
Posts: 4
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Re: Lost Connection?? Help!
yeah, i've tried to reboot the modem. I've tried to "repair" the connection but it says it is unable to.
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01-10-2004, 11:15
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#4
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Inactive
Join Date: Jul 2004
Location: Swansea, South Wales
Age: 44
Services: TiVo, V+, SH2. Phone, Mobile.
Posts: 313
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Re: Lost Connection?? Help!
Check your firewall isnt blocking the connection. If the sync and rdy lights are locked 9/10 that means the modem is OK and i would check the PC out... could be wrong tho.
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01-10-2004, 11:18
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#5
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Inactive
Join Date: Jun 2003
Location: Surrey
Age: 59
Services: Virgin stuff
Posts: 6,407
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Re: Lost Connection?? Help!
What's your IP address ?
Start ... Run .... CMD
Type ipconfig /All
Is it a 169.xxx.xxx.xxx ?
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01-10-2004, 11:25
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#6
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Inactive
Join Date: Oct 2004
Posts: 4
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Re: Lost Connection?? Help!
Cheers for the speedy replies, i don't have a firewall running and the windows firewall is off. i'm at work at the moment so i can't check my IP but when i checked yesterday i'm sure it was 169..... something, i also tried to access the modem config but couldn't.
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01-10-2004, 11:29
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#7
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Inactive
Join Date: Jun 2003
Location: Surrey
Age: 59
Services: Virgin stuff
Posts: 6,407
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Re: Lost Connection?? Help!
If it was a 169.xxx.xxx.xxx then you aren't getting an IP address from NTL
Check the tcp/ip settings, make sure that the IP and DNS are set to get automatically.
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01-10-2004, 11:31
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#8
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Inactive
Join Date: Jul 2004
Location: Swansea, South Wales
Age: 44
Services: TiVo, V+, SH2. Phone, Mobile.
Posts: 313
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Re: Lost Connection?? Help!
Also take a look @ my 169 ip check post here... do you get the 192 IP that i posted about?
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01-10-2004, 11:42
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#9
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Inactive
Join Date: Oct 2004
Posts: 4
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Re: Lost Connection?? Help!
yeah, when i disconnect the coax cabel it shows a 192...... IP address and i can access the modem config page, but when i reconnect the cable it changes back to 169..... could it be a local problem?
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01-10-2004, 11:48
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#10
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Inactive
Join Date: Jul 2004
Location: Swansea, South Wales
Age: 44
Services: TiVo, V+, SH2. Phone, Mobile.
Posts: 313
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Re: Lost Connection?? Help!
Yeah, its not a problem with your PC its the modem.
PM me your postcode / MAC adress and ill take a peep for you.
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01-10-2004, 11:58
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#11
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Inactive
Join Date: Jul 2004
Location: Swansea, South Wales
Age: 44
Services: TiVo, V+, SH2. Phone, Mobile.
Posts: 313
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Re: Lost Connection?? Help!
Checked your postcode : No faults.
PM me that Mac addy ASAP and ill check it.
Im in the "hole" till 6 pm today.
Kev
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