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I truly am amazed and must congratulate NTL. I had an engineer booked for an AM visit today. (To be honest I wasn't expecting them to turn up at all). Before midday I received a call from NTL to say that due to sickness an engineer will now have to come PM. A bit annoying but I was contacted. Next the engineer called to say that he was going to be 15 mins. I am amazed because I have previously been used to at best very limited communication from NTL. It's a simple fact but a couple of phone calls can really make all the difference. So this time well done NTL.
BTW I had my Pace STB replaced by the Samsung SMT - 2100C. Is this box any good?
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