I can't pay my bill!!!

[evandl100]

I am trying to pay my slightly overdue telephone/broadband bill by debit card over the phone but cannot get through due to waiting times (in excess of 45 mins), and being cut off once through. If they cut off my telephone line due to non-payment do you think I'd have a case for waivering the reconnection charge?

Originally Posted by evandl100

I am trying to pay my slightly overdue telephone/broadband bill by debit card over the phone but cannot get through due to waiting times (in excess of 45 mins), and being cut off once through. If they cut off my telephone line due to non-payment do you think I'd have a case for waivering the reconnection charge?

No, because you can take the Giro payment slip off the bottom of your bill and pay in person at your local Post Office. It would prolly take you less than 45 minutes as well.

It's a bummer, but I'm afraid they have you by the jewels.

[evandl100]

Yes, but this would take at least 5 days to hit my account whereas paying over the phone registers the payment instantly. And anyway what type of business are they running where it would be quicker to either post a cheque or pay over the PO counter than ring them with a Debit/Credit card?

[orangebird]

Originally Posted by evandl100

Yes, but this would take at least 5 days to hit my account whereas paying over the phone registers the payment instantly. And anyway what type of business are they running where it would be quicker to either post a cheque or pay over the PO counter than ring them with a Debit/Credit card?

Stop trying to blame someone else - your bill is already overdue!!!!!!!!!!!!!

[evandl100]

Yes, and I'm trying to pay it!!!

[orangebird]

Originally Posted by evandl100

Yes, and I'm trying to pay it!!!

what number are you dialling?

[evandl100]

150 from my home phone and 0800 052 2000 from any other phone

[Graham M]

Just go to your local PO branch or Paypoint enabled news agent and ask to pay the bill. Simple rather than moaning on here that you cant get through wasting time where you could be paying your bill

[orangebird]

Originally Posted by evandl100

150 from my home phone and 0800 052 2000 from any other phone

Sorry, what region are you in? I'll try and get a direct line for you.

[evandl100]

Colchester/cambridge region.

I'm at work so cannot get to a Paypoint etc. hence trying to pay by phone

[lsgworldl]

my cable bill is 4-5 months over due, you wont get disconected you will be restricted, and if you pay by giro paypoint fax a copy of the bill, after being paid of course to them and they will do nothing, plus there new billing system isnt in place, so they wont even take the money out of your account even if you paid by debit card or cc over the phone, as I tried last sun with my £210 and they said wont be out for a while :p

[scrotnig]

Originally Posted by lsgworldl

my cable bill is 4-5 months over due, you wont get disconected you will be restricted, and if you pay by giro paypoint fax a copy of the bill, after being paid of course to them and they will do nothing, plus there new billing system isnt in place, so they wont even take the money out of your account even if you paid by debit card or cc over the phone, as I tried last sun with my £210 and they said wont be out for a while :p

Not so in all regions....

In my region, after 5 months you'd have been locked in a cell and forced to watch Britney Spears videos.

[Richard M]

Originally Posted by Mark B

Not so in all regions....

In my region, after 5 months you'd have been locked in a cell and forced to watch Britney Spears videos.

And that's a bad thing?

[paulyoung666]

Originally Posted by Richard M

And that's a bad thing?

yes it is

[Shaun]

Originally Posted by orangebird

Stop trying to blame someone else - your bill is already overdue!!!!!!!!!!!!!

Nice and helpful there OB