16-08-2004, 20:38
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#1
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Inactive
Join Date: Jan 2004
Location: near Cambridge
Services: NTL b/band, digiTV/radio, full McAfee security suite, Adaware, eFax, various IMs
Posts: 25
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No TV service at all
Anyone know what's afoot? "Err3" on set top box and no TV whatsoever. NTL call centre useless. They cut me off when they closed at 8.30 tonight, halfway through a conversation which had only just begun after I had waited in the queue for 20 minutes.
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16-08-2004, 20:50
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#2
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cf.mega poster
Join Date: Jan 2004
Location: M'boro
Age: 68
Services: phone,BB20meg ,telly
Posts: 1,818
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Re: No TV service at all
 I'll state the obvious 
reset stb
check cables haven't fallen out
after that I'll leave it to the experts
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16-08-2004, 20:58
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#3
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Inactive
Join Date: Jan 2004
Location: near Cambridge
Services: NTL b/band, digiTV/radio, full McAfee security suite, Adaware, eFax, various IMs
Posts: 25
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Re: No TV service at all
Yep, did all that. Nothing. Not a flicker.
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16-08-2004, 21:04
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#4
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Inactive
Join Date: Jan 2004
Location: near Cambridge
Services: NTL b/band, digiTV/radio, full McAfee security suite, Adaware, eFax, various IMs
Posts: 25
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Re: No TV service at all
Bad etiquette to reply to one's own, etc., ... sorry, but thought I should add this. NTL robot woman on NTL's help line phone says No TV Service At All in CB3 area (and somewhere else) and sorry etc., and NTL are working on it. I am not in CB3 but am not far away from there, in another CB postcode area. Just FYI.
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16-08-2004, 21:06
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#5
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 41
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: No TV service at all
Quote:
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Originally Posted by maglinders
Bad etiquette to reply to one's own, etc., ... sorry, but thought I should add this. NTL robot woman on NTL's help line phone says No TV Service At All in CB3 area (and somewhere else) and sorry etc., and NTL are working on it. I am not in CB3 but am not far away from there, in another CB postcode area. Just FYI.
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if you pm me your full postcode i will have have a look to see if there are any faults in your area... can't raise faults or anything, but might at least be able to shed some light on the problem
MB
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16-08-2004, 21:13
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#6
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Inactive
Join Date: Jul 2003
Location: Lovely, lovely Teesside
Posts: 248
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Re: No TV service at all
Off the top of my head (although I'm always happy to be proven wrong), there's no conceivable way that Err3 could be linked to a network outage. Err3 is usually an indication that your STB has shuffled off the mortal coil, I'm afraid.
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16-08-2004, 21:22
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#7
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Inactive
Join Date: Jun 2003
Location: Cambridge
Posts: 16,760
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Re: No TV service at all
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16-08-2004, 21:26
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#8
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Inactive
Join Date: Jan 2004
Location: near Cambridge
Services: NTL b/band, digiTV/radio, full McAfee security suite, Adaware, eFax, various IMs
Posts: 25
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Re: No TV service at all
Ah. New box, then. Thanks, people. Will call them again when they climb out of bed in the morning. And brace myself for 'Unplug it, dear,' etc. TTFN.
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17-08-2004, 19:32
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#9
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cf.mega poster
Join Date: Jan 2004
Location: Cambridgeshire
Age: 63
Posts: 4,232
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Re: No TV service at all
Hi All, Anyone here actually work in Cambridge for NTL that i can ask a few questions to? Anonomously of course!!!
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17-08-2004, 19:53
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#10
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Inactive
Join Date: Jan 2004
Location: near Cambridge
Services: NTL b/band, digiTV/radio, full McAfee security suite, Adaware, eFax, various IMs
Posts: 25
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Re: No TV service at all
Thanks all for clear info about the terminal nature of Err3. I began the chat with "Experts have told me that means my box is dead..." which elicited an instant "Yes. We will replace it", which saved a lot of agro. They're coming tomorrow. Many thanks to list members.
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