Help!!!!

Ibeam · 25-06-2004, 01:13

Help required.....

This evening when my husband tried to access the internet he got this message fron ntl saying he has to download the stinger programme as his pc was infected with the skynet virus. We followed the instructions ran the programme but about two hours have passed and I still cannot access the internet and I still keep getting the same message!!!!!

punky · 25-06-2004, 01:21

Quote:

Originally Posted by Ibeam

Help required.....

This evening when my husband tried to access the internet he got this message fron ntl saying he has to download the stinger programme as his pc was infected with the skynet virus. We followed the instructions ran the programme but about two hours have passed and I still cannot access the internet and I still keep getting the same message!!!!!

Skynet virus? Is the machine trying to kill you yet?

Sorry, couldn't resist.

How do you get this message through your broadband. Does it come up through IE when you try and look at the webpage?

Sounds a bit suspect to me. I'd try running a spyware killer on your computer, to see if that helps.

Check here for more info: http://www.cableforum.co.uk/board/sh...11&postcount=2

Ibeam · 25-06-2004, 01:27

When we try and access the internet through internet explorer thisw ntl page loads up I have run virus scan adaware and anything else I can find on the pc but to no avail

Ibeam · 25-06-2004, 01:32

Sorry guys I have just booted up the PC again and I can now access the internet sorry............................................

punky · 25-06-2004, 01:33

No worries, glad you sorted it

Chris W · 25-06-2004, 02:33

This is what is called the walled garden. If a user is picked up as infected with (i believe) netsky or bagle then they are forced into a restricted zone called the walled garden. They then must download any appropriate fixes/ patches from the site presented to them - this process was first implemented during the blaster /welchia viruses.

Then upto 3 hours after the server confrims that the infection has been removed and protection applied, the user will be removed from the walled garden and normal service be restored. It seems like this is waht happened in Ibeam's case.

hope that helps to clarify the situation.

MB

greencreeper · 25-06-2004, 02:57

Quote:

Originally Posted by monkeybreath

This is what is called the walled garden. If a user is picked up as infected with (i believe) netsky or bagle then they are forced into a restricted zone called the walled garden. They then must download any appropriate fixes/ patches from the site presented to them - this process was first implemented during the blaster /welchia viruses.

Then upto 3 hours after the server confrims that the infection has been removed and protection applied, the user will be removed from the walled garden and normal service be restored. It seems like this is waht happened in Ibeam's case.

hope that helps to clarify the situation.

I've known NTL get it wrong and claim a system has a virus that it hasn't and can't have. I can think of more appropriate phrases than "walled garden"

Chris W · 25-06-2004, 03:08

Quote:

Originally Posted by greencreeper

I've known NTL get it wrong and claim a system has a virus that it hasn't and can't have. I can think of more appropriate phrases than "walled garden"

well what would you prefer, users with viruses using all of your bandwidth distributing virsues and spamming you to death with netsky and bagle or for something to be done about it?!"

some people are never satisfied

greencreeper · 25-06-2004, 03:15

Quote:

Originally Posted by monkeybreath

well what would you prefer, users with viruses using all of your bandwidth distributing virsues and spamming you to death with netsky and bagle or for something to be done about it?!"

some people are never satisfied

Depends on the "something" that you're doing about it and how helpful and accurate the "something" is

Don't get me started

Peace.

swoop101 · 25-06-2004, 07:53

There would not be a need for this great system if people just used a bit of common sense and used any form of regularly updated anti virus and firewall products.
I am always dismayed when people call me saying their computers are poorly.
I have seen systems with up to 15 virus problems AND up to 1500 spyware items, and when I ask why they did not run the checks I told them to months before they just say 'we didn't think it was important'.

Well I have two more to do this weekend and they are going to pay!!!

dilli-theclaw · 25-06-2004, 08:34

Quote:

Originally Posted by swoop101

There would not be a need for this great system if people just used a bit of common sense and used any form of regularly updated anti virus and firewall products.
I am always dismayed when people call me saying their computers are poorly.
I have seen systems with up to 15 virus problems AND up to 1500 spyware items, and when I ask why they did not run the checks I told them to months before they just say 'we didn't think it was important'.

Well I have two more to do this weekend and they are going to pay!!!

Too right....

And don't forget 'But we have an anti-virus program' - just a shame it's 3yrs out of date as it came with the computer

dilli-theclaw · 25-06-2004, 08:34

Quote:

Originally Posted by monkeybreath

This is what is called the walled garden. If a user is picked up as infected with (i believe) netsky or bagle then they are forced into a restricted zone called the walled garden. They then must download any appropriate fixes/ patches from the site presented to them - this process was first implemented during the blaster /welchia viruses.

Then upto 3 hours after the server confrims that the infection has been removed and protection applied, the user will be removed from the walled garden and normal service be restored. It seems like this is waht happened in Ibeam's case.

hope that helps to clarify the situation.

MB

Sounds like a good idea to me.

greencreeper · 25-06-2004, 11:30

There are awful lot of users who couldn't give a rats arse so long as their PC works. You see it on here and at other places I post - they come screaming for help because their PC doesn't start or they can't do x or the Net is slow due to all the traffic they're generating. Once it's fixed they'll go back to ignoring their responsibilties. These users should undergo a "re-education" program, preferably involving an assortment of sharp and blunt objects.

Then there are the users who sail along in ignorance til they come down to Earth with a bump due to a virus infection and then they start taking an interest in system maintenance and security.

Then there are the users for whom it's all a mystery, despite their best efforts to understand. These are the people I most like helping - they've tried and failed and need the support of the people with the ability to understand. They probably have things enabled by default (e.g. XP firewall) and their PC came with a copy of a virus scanner, but beyond that...

Theodoric · 25-06-2004, 12:57

Quote:

Originally Posted by monkeybreath

This is what is called the walled garden. If a user is picked up as infected with (i believe) netsky or bagle then they are forced into a restricted zone called the walled garden. They then must download any appropriate fixes/ patches from the site presented to them - this process was first implemented during the blaster /welchia viruses.

Then upto 3 hours after the server confrims that the infection has been removed and protection applied, the user will be removed from the walled garden and normal service be restored. It seems like this is waht happened in Ibeam's case.

hope that helps to clarify the situation.

MB

Well, that's something new I've learnt and I'm duly grateful in being prepared in case it happens to me. However, it does raise an interesting point. We are forever being told that we should treat with extreme suspicion any message, however apparently trustworthy the source, asking us to put something onto our computer. So what do we do in practice when a message like this appears? I suppose that phoning a known ntl number and asking for confirmation would be the best course of action.

One final point; these walled gardens. Is there anywhere on the ntl site that provides us with information on them?

ignite · 07-07-2004, 10:44

It looks like NTL are getting it wrong. I had this problem last night and it took the whole evening to get it sorted.

Now to put this into context. I've got a firewalled router on my connection, connected to 3 machines. 2 of the machines were working fine, and the 3rd would only go to this bl**dy walled garden thing. All of the machines are running McAfee Antivirus 7.1 Enterprise and they are set to update the virus defs on a daily basis. I downloaded the copy of Stinger from NTL and found it rather old. After sorting out the latest copy from McAfee's site, I checked all the machines while in Safe Mode and found no virus. I ended up having to call NTL to sort it out. They couldn't work out why only 1 of the 3 machines was affected.

Are there any legit apps that can set this off? I'm using a mailing list package (arrow) and also VNC. Otherwise, everything is totally normal.

Andy