Broadband loss

[david_w2k]

Hi, havnt been on here for a while!

This evening been losing our bb connection. The only lights on are the ethernet and the downstream light. The downstream light is flashing.

During this time, the internal menu of the modem is inaccessable and the router cannot gain any information from it either.

Is this is dying modem or a problem at the head end?

Cheers,
david

[paulyoung666]

is this a poor signal problem ??????????? , being network thick i was just wondering

[david_w2k]

havnt spoken to you for ages paul! Was hoping id see you on here I dont think its a poor signal problem, as i have never suffered from this before and the tv is working fine.

These are my signal levels:
Downstream Receive Power Level : -8.14 dBmv
Downstream SNR : 32.53 dB
Upstream Transmit Power Level : 42.00 dBmv
I used to know what was good but i cant remember now?

Cheers,
David

[Marge]

The downstream light should flash but I'm more concerned with the other lights ie pwr, sync and rdy - are they stable, missing or flashing ??

[david_w2k]

Originally Posted by Debsy42

The downstream light should flash but I'm more concerned with the other lights ie pwr, sync and rdy - are they stable, missing or flashing ??

It is working now (how im posting now), but while it wasnt working all the lights were off except the flashing DS light and the constant ethernet light. Then suddenly it jumped back into action.

[Marge]

If any of the lights I mentioned aren't stable then this will knock off your conx. Can sometimes be an area fault or maybe a glitch in the matrix I would recommend unplugging the modem for at least a minute and if still no joy then give the nice tech support a call. They can run a test which should pick up where they think the problem lies

[david_w2k]

Originally Posted by Debsy42

If any of the lights I mentioned aren't stable then this will knock off your conx. Can sometimes be an area fault or maybe a glitch in the matrix I would recommend unplugging the modem for at least a minute and if still no joy then give the nice tech support a call. They can run a test which should pick up where they think the problem lies

Ok cool, seems to be ok now. Could be due to the heavy rain happening today. Got a mate who is in charge of sending techs on jobs so ill give him a ring if it continues

[david_w2k]

Thanks alot for your help! The responses are just as quick as i remember I used to chat on here alot, but rather lost touch after it changed from .com to .co.uk .

[paulyoung666]

Originally Posted by david_w2k

Thanks alot for your help! The responses are just as quick as i remember I used to chat on here alot, but rather lost touch after it changed from .com to .co.uk .

well now you have found us again , stick around , the more the merrier i reckon

Originally Posted by paulyoung666

well now you have found us again , stick around , the more the merrier i reckon

second that - 'welcome back' david_w2k

@ Paulyoung666 - you'll have to change your sig now you have been 'twixed' - well done

[MetaWraith]

The Reading area is suffering a bit today. I've had 4 disconnections that I know of. Thanks to a fellow forum member a visit has been logged as required, and what's more I've had an official call to say they'll call tomorrow to arrange when.

[paulyoung666]

Originally Posted by homealone

second that - 'welcome back' david_w2k

@ Paulyoung666 - you'll have to change your sig now you have been 'twixed' - well done

duly done

[david_w2k]

Cheers guys I think im going to be a regular again, had forgotten how good this forum is

[markmarkymark]

yo all ...

In the Reading area - I think the connection quality is still a bit iffy this morning