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Oh nice...existing loyal customers get the raw deal as usual.
thanks for the info Neil.
In fairness to ntl It's the same for all companies, the best offers always exist for new customers whether it be Sky/mortgage provider/mobile phone providers etc, etc.
Wonder if i left or gave notice of my intention to leave, i would get a deal ? Maybe worth a try.
On a seperate issue,other than customer service is there any other way to find out my ntl user details as its been 3 years since ive needed them and apparently need the info to upgrade online?
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It's the same for all companies, the best offers always exist for new customers whether it be Sky/mortgage provider/mobile phone providers etc, etc. 
? Maybe worth a try.