NTL sales rep

[Defiant]

Just bumped into one of these while shopping. I didn't hide the fact that I already had NTL BB but told him I was interested if he knew anything about the ADSL trial.

He said the trail was finished and ADSL is not going to be rolled out. He said how people prefered there normal cable BB. He then tried showing me the difference. Told me how BT only had 512 and NTL had 600. I told him how BT has 256 upload and NTL has 128. He then pointed out that cable broadband could go to 30MB if they wonted. Well I had to point out the 1GB cap to him then lol

I then pointed out how Telewest had 2MB but NTL only had 1MB. He said well I shouldn't be telling you this but, I stepped in then and finished it for him. Yes there trying to merge. He said no NTL are going to buy them out

Well my suspiscions about NTL sales rep's are now confirmed. They dont really have a clue, only a false sales pitch they have to learn

[orangebird]

You meet one rep, and think you know enough to tarr them all?

[Hell's Child]

Originally Posted by orangebird

You meet one rep, and think you know enough to tarr them all?

Major probs with my system grrrrrrrrr... but what I was going to say was thank you!

I am an ntl sales rep and what the guy was saying is something I believed was going to happen up untill 2 months ago. Ntl are freeing up a lot of cash for something..... it has to be a merge because of the tax/monoploy problems that would arise if ntl was to buy telewest.

I do take offence to the fact that, as orangebird pointed out, people seem to be quick to tarnish all sales staff. This change to "cable forum" was meant to take away some of the negativity and I find it insulting to be pigoen holed into a "type", I am honest, and if I give an opinion i make sure whoever I am speaking to realises that it is an opinion.

How can us staff ever effectivley help people, if the person on the other end of the phone i.e the customer already has pre-conceived ideas that I will say anything to get a sale? Or that a C/Serv rep is chatting rubbish in order to get them off the phones?

[Bifta]

I'll never forget the NTL rep that came to my house to try and sell me NTL Broadband ... I wouldn't have minded so much apart from me living in a non cabled area which I understand as it's all bricked roads/pathways there are no plans to actually cable in the future.

[Chris W]

We had a rep come to our door to try to sell us BB; at the time we had 1mb BB, 3 STBs and a phone line on the associate package.... you would think they would give the salesmen records of who was already customers!

[Russ]

Originally Posted by Hell's Child

Or that a C/Serv rep is chatting rubbish in order to get them off the phones?

I think you might have hit the nail square on the head there....

[Stuartbe]

One of the reps in a stand outside mcdonalds in luton last week stepped in front of me...

" How would you like allways on reliable broadband " ?

After a took a deep breath and counted to 300 I explained

" I have only just got away from your useless company - why the hell would I use you again " ?

Originally Posted by Stuartbe

One of the reps in a stand outside mcdonalds in luton last week stepped in front of me...

" How would you like allways on reliable broadband " ?

After a took a deep breath and counted to 300 I explained

" I have only just got away from your useless company - why the hell would I use you again " ?

That's what you say after counting to 300? Remind me not to be around when you just launch straight into it ....

[orangebird]

Originally Posted by Russ D

I think you might have hit the nail square on the head there....

So every CS rep does that???

Originally Posted by Stuartbe

One of the reps in a stand outside mcdonalds in luton last week stepped in front of me...

" How would you like allways on reliable broadband " ?

After a took a deep breath and counted to 300 I explained

" I have only just got away from your useless company - why the hell would I use you again " ?

Obviously, as it's the sales reps fault you got screwed around.

[Stuartbe]

I nearly told him exactly what I think of his companys so called broadband service in a very loud voice !!!

I feel sorry for the poor guy.. You can bet he is a crap basic wage and has to relay on feeding poor unsuspecting suckers ( er members of the public ) a load of bull to make a half decent wage.

[Stuartbe]

Originally Posted by orangebird

Obviously, as it's the sales reps fault you got screwed around.

No !!! thats why I did not have a go at the rep. I dont blame the staff for working for such a pi$$ poor excuse for a company !! Never have !!

[Russ]

Originally Posted by orangebird

So every CS rep does that???

You know that's not what I mean! You also know as well as I do that CS certainly have a rep for fobbing people off.

[Defiant]

Hey I'm not trying to tarnish NTL sale's reps but they do tend to hmm how should I put it give small helping's of the truth. Like when he tried comparing 512 ADSL with NTL 600. He forgot to mention the upload speeds. I'm sure most of us here would agree this is also important

[Russ]

Originally Posted by Defiant

Hey I'm not trying to tarnish NTL sale's reps but they do tend to hmm how should I put it give small helping's of the truth. Like when he tried comparing 512 ADSL with NTL 600. He forgot to mention the upload speeds. I'm sure most of us here would agree this is also important

That's actually the kind of thing ANY salesman would say, not just one who works for NTL.

[Hell's Child]

Originally Posted by Russ D

I think you might have hit the nail square on the head there....

And if you seriously believe that why bother calling up? How can you expect somebody to be able to help effectivley if the customer is thinking "this person is talking ****".