Shocking Ping

Wolf · 01-04-2004, 19:18

This is a tracert for a game2xs server and the admin said that it is down to me to contact ntl. I get a high ping in the server (120ms) whereas everyone else has good pings. I can't email this to NTL as i have never had a response from the in the past so don't expect help from them now. Can anyone shed some light? I get excellent connections to all other servers. I have reset my modem and my router. I shut down my linux server and apache. Only pc running was mine, still no joy. I have surfboard modem 1meg on ethernet. OS is XP pro

Tracing route to 217.161.41.44 over a maximum of 30 hops
1 1 ms 1 ms 1 ms 192.168.0.1
2 10 ms 10 ms 9 ms 172.29.39.254
3 53 ms 22 ms 11 ms cdif-t2cam1-a-ge914.inet.ntl.com [62.254.254.37]

4 11 ms 42 ms 13 ms cdif-t2core-a-ge-wan61.inet.ntl.com [62.254.253.
33]
5 13 ms 12 ms 11 ms bir-bb-a-so-220-0.inet.ntl.com [213.105.172.45]

6 17 ms 13 ms 13 ms man-bb-b-so-700-0.inet.ntl.com [62.253.185.134]

7 15 ms 48 ms 15 ms man-bb-a-ae0-0.inet.ntl.com [62.253.187.177]
8 108 ms 106 ms 105 ms ycr2-so-3-0-0.Manchester.cw.net [208.175.252.89]

9 104 ms 111 ms 105 ms bcr2-so-3-0-0.Thamesside.cw.net [166.63.209.201]

10 105 ms 105 ms 108 ms iar1-loopback.Thamesside.cw.net [166.63.210.7]
11 109 ms 105 ms 110 ms rxtxtech-ltd.Thamesside.cw.net [166.63.217.10]
12 106 ms 108 ms 106 ms 217.161.41.44

Tracing route to rxtxtech-ltd.Thamesside.cw.net [166.63.217.10]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 9 ms 9 ms 11 ms 172.29.39.254
3 10 ms 11 ms 12 ms cdif-t2cam1-b-ge914.inet.ntl.com [62.254.254.165
]
4 18 ms 36 ms 9 ms cdif-t2core-b-ge-wan62.inet.ntl.com [62.254.253.
169]
5 12 ms 59 ms 14 ms bre-bb-b-so-300-0.inet.ntl.com [213.105.172.49]
6 16 ms 16 ms 16 ms win-bb-a-so-400-0.inet.ntl.com [213.105.172.233]
7 102 ms 102 ms 102 ms bcr2-so-7-0-0.LND.cw.net [166.63.161.229]
8 102 ms 102 ms 132 ms bcr2-so-7-0-0.Thamesside.cw.net [166.63.209.205]
9 111 ms 102 ms 104 ms 206.24.168.97
10 103 ms 101 ms 102 ms rxtxtech-ltd.Thamesside.cw.net [166.63.217.10]

Ignition · 01-04-2004, 19:35

Looks absolutely fine until after it leaves the ntl network, 1st high pinging hop is:

7 102 ms 102 ms 102 ms bcr2-so-7-0-0.LND.cw.net [166.63.161.229]

8 108 ms 106 ms 105 ms ycr2-so-3-0-0.Manchester.cw.net [208.175.252.89]

Seems ok here:

10 bcr1-so-2-0-0.Thamesside.cw.net (166.63.211.149) 20.487 ms 20.720 ms 18.221 ms
11 206.24.172.65 (206.24.172.65) 21.999 ms 19.465 ms 19.511 ms
12 rxtxtech-ltd.Thamesside.cw.net (166.63.217.10) 20.660 ms 23.026 ms 21.700 ms
13 217.161.41.44 (217.161.41.44) 21.701 ms 18.016 ms 19.506 ms

td444 · 01-04-2004, 21:35

If you think its your connection, try pinging lifeless.aa.nu . The system on the end of that address is just on the network soley for ICMP pings.

td444 · 01-04-2004, 21:36

Oh and aa.nu are a UK ISP if your wondering. Returns an average latency of 15ms (thanks to a certain poster in the thread *cough*).

**Paul** · 01-04-2004, 22:39

Quote:

Originally Posted by Wolf

This is a tracert for a game2xs server and the admin said that it is down to me to contact ntl. I get a high ping in the server (120ms) whereas everyone else has good pings. .........

Tracing route to 217.161.41.44 over a maximum of 30 hops
1 1 ms 1 ms 1 ms 192.168.0.1
2 10 ms 10 ms 9 ms 172.29.39.254
3 53 ms 22 ms 11 ms cdif-t2cam1-a-ge914.inet.ntl.com [62.254.254.37]

4 11 ms 42 ms 13 ms cdif-t2core-a-ge-wan61.inet.ntl.com [62.254.253.
33]
5 13 ms 12 ms 11 ms bir-bb-a-so-220-0.inet.ntl.com [213.105.172.45]

6 17 ms 13 ms 13 ms man-bb-b-so-700-0.inet.ntl.com [62.253.185.134]

7 15 ms 48 ms 15 ms man-bb-a-ae0-0.inet.ntl.com [62.253.187.177]
8 108 ms 106 ms 105 ms ycr2-so-3-0-0.Manchester.cw.net [208.175.252.89]

9 104 ms 111 ms 105 ms bcr2-so-3-0-0.Thamesside.cw.net [166.63.209.201]

10 105 ms 105 ms 108 ms iar1-loopback.Thamesside.cw.net [166.63.210.7]
11 109 ms 105 ms 110 ms rxtxtech-ltd.Thamesside.cw.net [166.63.217.10]
12 106 ms 108 ms 106 ms 217.161.41.44

From those IP addresses you appear to be being routed across the pond and back again, no wonder the pings are high.

BBKing · 01-04-2004, 23:02

Quote:

Oh and aa.nu are a UK ISP if your wondering.

Mine in fact, and at least two other NTL staff I know.

What does a traceroute back from the server to your PC look like?

Wolf · 02-04-2004, 19:20

Pinging lifeless.aa.nu [217.169.20.26] with 32 bytes of data:

Reply from 217.169.20.26: bytes=32 time=100ms TTL=45
Reply from 217.169.20.26: bytes=32 time=89ms TTL=45
Reply from 217.169.20.26: bytes=32 time=89ms TTL=45
Reply from 217.169.20.26: bytes=32 time=90ms TTL=45

Ping statistics for 217.169.20.26:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 89ms, Maximum = 100ms, Average = 92ms

This is what i get from the ping. pretty dismal by the looks

TheBlueRaja · 02-04-2004, 19:25

Notes Manchester - thinks, Broadband is fooked up there right now.

Aint it?

td444 · 02-04-2004, 23:44

Might be worth keeping a sticky at the top for overloaded NTL area's.

Problem is, it may only effect 1/3 - 1/6th of the user base and may drive potential "customers" away.

ntl customer · 03-04-2004, 10:30

Quote:

Originally Posted by Pem

From those IP addresses you appear to be being routed across the pond and back again, no wonder the pings are high.

The routing definately is staying inside the UK - it goes up to Manchester and then down to ThamesSide which is the name they give to their network which passes through their site by the Thames in London.

The IP addresses maybe look American but that's probably because Cable and Wireless are American and a global company and cannot always allocate blocks of addresses to certain areas.

The site seems fine here . .

Microsoft Windows 2000 [Version 5.00.2195]
(C) Copyright 1985-2000 Microsoft Corp.

E:\Documents and Settings\Administrator>tracert 217.161.41.44

Tracing route to 217.161.41.44 over a maximum of 30 hops

1 3405 ms 10 ms 20 ms 10.34.112.1
2 20 ms 10 ms 20 ms herm-t2cam1-b-ge96.inet.ntl.com [80.3.34.157]
3 150 ms 201 ms 200 ms herm-t2core-a-ge-wan61.inet.ntl.com [80.3.33.5]

4 10 ms 20 ms 10 ms pop-bb-b-so-210-0.inet.ntl.com [62.253.187.21]
5 20 ms 20 ms 20 ms lee-bb-a-so-700-0.inet.ntl.com [62.253.185.237]

6 20 ms 20 ms 20 ms lee-bb-b-ae0-0.inet.ntl.com [62.253.187.186]
7 10 ms 20 ms 20 ms man-bb-a-so-700-0.inet.ntl.com [62.253.185.193]

8 20 ms 20 ms 31 ms ycr2-so-3-0-0.Manchester.cw.net [208.175.252.89]

9 30 ms 20 ms 10 ms iar1-loopback.Thamesside.cw.net [166.63.210.7]
10 30 ms 30 ms 10 ms rxtxtech-ltd.Thamesside.cw.net [166.63.217.10]
11 30 ms 20 ms 20 ms bcr2.London.cw.net [166.63.162.62]
12 20 ms 20 ms 20 ms bcr2-so-7-0-0.Thamesside.cw.net [166.63.209.205]

13 30 ms 20 ms 20 ms 217.161.41.44

Trace complete.

Can't say the same for the ntl network though - 3405ms is extremely high

Ignition · 03-04-2004, 14:15

Actually I'm thinking that packets are taking a different route back to the one they took outgoing, that's why the transatlantic trip doesn't show.

re: pings - I'd check your stateful firewall or the load on your connection when you did that traceroute, 3405ms -> 10ms -> 20ms is not the ntl network

td444 · 03-04-2004, 17:10

Quote:

Originally Posted by JustAnotherN00b

Actually I'm thinking that packets are taking a different route back to the one they took outgoing, that's why the transatlantic trip doesn't show.

re: pings - I'd check your stateful firewall or the load on your connection when you did that traceroute, 3405ms -> 10ms -> 20ms is not the ntl network

That's sygate software firewall. Have to enable traceroute program to access the internet hence the mega hops. Used to use it myself till I realised it chewed up 20% of an Athlon 2.2ghz doing stateful packet inspection PC to PC traffic at 95mbit/s.

paulyoung666 · 03-04-2004, 17:44

Quote:

Originally Posted by td444

That's sygate software firewall. Have to enable traceroute program to access the internet hence the mega hops. Used to use it myself till I realised it chewed up 20% of an Athlon 2.2ghz doing stateful packet inspection PC to PC traffic at 95mbit/s.

personally i find kerio heaps better

Wolf · 05-04-2004, 18:45

i have been in contact with NTL and after 30 minutes they said that i have to contact cable and wireless (corporate side) to get it sorted. Now does this sound right. Why can't they re-route me? Why can't they sort it out with CW. I feel they fobbed me off. Not like the server i play in is a random one. It's our monthly rented games server and i'm the only person with problems.

td444 · 05-04-2004, 18:46

Quote:

Originally Posted by Wolf

i have been in contact with NTL and after 30 minutes they said that i have to contact cable and wireless (corporate side) to get it sorted. Now does this sound right. Why can't they re-route me? Why can't they sort it out with CW. I feel they fobbed me off. Not like the server i play in is a random one. It's our monthly rented games server and i'm the only person with problems.

Your an NTL customer not C&W , call back and ask [politely] to talk to management!