Cancellation Procedure?
I have had it with NTL....... a loyal customer of 4 years doesn't seem to make any difference, and the final straw is the connection speed! 31.0Kbps.
After reading of many nightmares regarding cancellation I would appreciate any advice please.
I know I have to give one months notice, I presume this means from the DATE my bill run I.E. in my case the 8th?
So, if I send my letter before the 8th May.............. my contract with them finishes on the 8th June?
I thought, we paid by one month in advance? (I am unsure of this) IF so WHEN would the last bill I paid, as I would want to close the direct debit.
I know this sounds a bit garbled!! hopefully someone will understand.
Thank you
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