Discount ends before the end of the contract!
22-03-2019, 16:53
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#1
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cf.mega poster
Join Date: Jan 2008
Posts: 10,155
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Discount ends before the end of the contract!
Last month I negotiated a discounted deal for TV and accepted a further 12 month contract.
Each year that i've done this, the contract and offers have been for 12 months. However, after checking my bill, the discounts end in 6 months!
I'm worried that, in 6 months time, I could in theory still be in contract for a further 6 months with no discounts and no leverage. I called them today and got through to the offshore call centre, who said not to worry as new discounts can be applied in 6 months.
But why would they do this if they know I can't leave? Are they talking nonsense and is it now the norm that discounts only run for the first half of the contract?
Thanks.
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22-03-2019, 17:34
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#2
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cf.mega poster
Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, SkyQ (UHD), BTtv (UHD), DAB+
Posts: 1,886
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Re: Discount ends before the end of the contract!
It is not uncommon for some offers to be 6 month or 12 month, or even just 3 months - and may not be for the full duration.
I've had this with Sky and VM. Sky often offer 12 month discounts on an 18 month tie-in.
You just renegotiate later or change the package.
You are tied in to the service provider - not the package - so you can reduce the charges unless you are on the minimum.
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22-03-2019, 17:44
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#3
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,354
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Re: Discount ends before the end of the contract!
Yes Ozsat is entirely right as some discounts are for six months only Richard.
__________________
“The only lesson you can learn from history is that it repeats itself”
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22-03-2019, 18:48
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#4
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Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,186
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Re: Discount ends before the end of the contract!
Ring them up when the discount is over. Nothing lost in trying for a better deal, even if you are in contract
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22-03-2019, 22:39
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#5
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cf.mega poster
Join Date: Jan 2004
Location: Leeds
Posts: 1,326
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Re: Discount ends before the end of the contract!
Quote:
Originally Posted by RichardCoulter
Last month I negotiated a discounted deal for TV and accepted a further 12 month contract.
Each year that i've done this, the contract and offers have been for 12 months. However, after checking my bill, the discounts end in 6 months!
I'm worried that, in 6 months time, I could in theory still be in contract for a further 6 months with no discounts and no leverage. I called them today and got through to the offshore call centre, who said not to worry as new discounts can be applied in 6 months.
But why would they do this if they know I can't leave? Are they talking nonsense and is it now the norm that discounts only run for the first half of the contract?
Thanks.
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This happens all the time. I guarantee that at some point before or soon after your 6 months end VM will put the price up and that's then your opportunity to negotiate with retentions from a position of strength as long as you ring them within the 30 day window.
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23-03-2019, 05:15
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#6
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cf.mega poster
Join Date: Jan 2008
Posts: 10,155
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Re: Discount ends before the end of the contract!
Thanks for the advice everybody, i'll check how long it's for next time and will be ringing them up in 6 months time. If it's not renewed, i'll complain to their regulator as this seems a very sly thing to do and as David has said, i'll be able to use the inevitable price rise to leave/renegotiate.
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23-03-2019, 05:52
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#7
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,354
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Re: Discount ends before the end of the contract!
You can't complain to the regulator Richard as companies are well within their rights to offer whatever deals they want no matter what the period and as long as you agreed with the contract which you did with the discount ending after 6 months then there is no recourse.
__________________
“The only lesson you can learn from history is that it repeats itself”
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23-03-2019, 12:04
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#8
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cf.mega poster
Join Date: Jan 2008
Posts: 10,155
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Re: Discount ends before the end of the contract!
Quote:
Originally Posted by denphone
You can't complain to the regulator Richard as companies are well within their rights to offer whatever deals they want no matter what the period and as long as you agreed with the contract which you did with the discount ending after 6 months then there is no recourse.
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I agreed to a one year contract for TV with a one year discount. Each and every time since LG took over there's either something goes wrong or some sly behaviour. Prior to this, things were relatively straightforward.
I've now got Now TV for Sky Atlantic and like some of their shows, so may try out Sky Q now that it has a new owner.
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23-03-2019, 13:03
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#9
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cf.geek
Join Date: Dec 2013
Posts: 956
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Re: Discount ends before the end of the contract!
Quote:
Originally Posted by RichardCoulter
I agreed to a one year contract for TV with a one year discount. Each and every time since LG took over there's either something goes wrong or some sly behaviour. Prior to this, things were relatively straightforward.
I've now got Now TV for Sky Atlantic and like some of their shows, so may try out Sky Q now that it has a new owner.
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What does your contract say. It's no good ringing up later in the year if you know your contract is wrong now to what was agreed over the phone/web/store.
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23-03-2019, 13:46
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#10
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cf.mega poster
Join Date: Jan 2008
Posts: 10,155
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Re: Discount ends before the end of the contract!
Quote:
Originally Posted by Mythica
What does your contract say. It's no good ringing up later in the year if you know your contract is wrong now to what was agreed over the phone/web/store.
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That's a very good point.
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24-03-2019, 20:13
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#11
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cf.geek
Join Date: Oct 2006
Location: Waterlooville
Services: 125Mb VM BB. Prime, XBMC. Paramount+, Netflix, D+
Posts: 919
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Re: Discount ends before the end of the contract!
I always turn down deals that don't last the length of the contract, i ask them outright while on the phone.
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25-03-2019, 07:20
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#12
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cf.mega poster
Join Date: Jan 2008
Posts: 10,155
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Re: Discount ends before the end of the contract!
Quote:
Originally Posted by johnathome
I always turn down deals that don't last the length of the contract, i ask them outright while on the phone.
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I will in future now I know that this is what they're up to.
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