re e-bill online

[denvan]

Ever since I went on NTL broandband (from NTL dialup) I cannot access the E-bill it says "Sorry, E-Bill facility is not yet available for your franchise area".
But i was able to view my E-Bill when i was on the NTL dial up, I have had the old dial up accounts deleted and maybe this has something to do with it. anyone help please.
Den

[Fawkes]

Originally Posted by denvan

Ever since I went on NTL broandband (from NTL dialup) I cannot access the E-bill it says "Sorry, E-Bill facility is not yet available for your franchise area".
But i was able to view my E-Bill when i was on the NTL dial up, I have had the old dial up accounts deleted and maybe this has something to do with it. anyone help please.
Den

Its only available in these areas:

N. Ireland
Kirklees
Glasgow
S. Wales
Surrey & Hants
Herts & Beds

[denvan]

Originally Posted by Fawkes

Its only available in these areas:

N. Ireland
Kirklees
Glasgow
S. Wales
Surrey & Hants
Herts & Beds

yes thanks Fawkes, I am in Kirklees so should be able to see my e-bill (i was able to when i had my old dial up account to NTL)
Den

Originally Posted by denvan

yes thanks Fawkes, I am in Kirklees so should be able to see my e-bill (i was able to when i had my old dial up account to NTL)
Den

Hi denvan

I was just wondering if there is a clue in the following post

http://forum.nthellworld.co.uk/showp...7&postcount=16

- do you have your Broadband through an STB? If you do it looks like that is the reason you can't access your e-bill?

[denvan]

Originally Posted by homealone

Hi denvan

I was just wondering if there is a clue in the following post

http://forum.nthellworld.co.uk/showp...7&postcount=16

- do you have your Broadband through an STB? If you do it looks like that is the reason you can't access your e-bill?

No I'm on sacm & it worked ok on my NTL dial up account
I will try CS to-morrow to see if it needs "switching on" thanks for the replies.
Den

[deewee]

I have had the same problem since joining NTL and have checked e-billing IS available in my area. I'm also on SACM, so thought I might contact NTL via their online contact page :-

http://www.ntlhome.com/contact/

I entered all the required info, eventually selected the correct dropdown option to report an ebilling problem, and clicked 'send'.

Here is their reply :-



"An error occurred on the server when processing the URL. Please contact the system administrator" !!



Helpful ?
Ho hum, start all over again!

[denvan]

Originally Posted by deewee

I have had the same problem since joining NTL and have checked e-billing IS available in my area. I'm also on SACM, so thought I might contact NTL via their online contact page :-

http://www.ntlhome.com/contact/

I entered all the required info, eventually selected the correct dropdown option to report an ebilling problem, and clicked 'send'.

Here is their reply :-



"An error occurred on the server when processing the URL. Please contact the system administrator" !!



Helpful ?
Ho hum, start all over again!

Thanks for that deewee, further to this point I have called CS to-day The lady tested my connection then told me "as I was on broadband I could not receive my E-bill" I said that I could when on dial up she agreed but said E-Billing is not yet available on broadband ????
Strange call NTL

[deewee]

Finally managed to send a message from NTL contact webpage after 3 retries (10/10 for persistence?). Still awaiting response.

Thanks for that deewee, further to this point I have called CS to-day The lady tested my connection then told me "as I was on broadband I could not receive my E-bill" I said that I could when on dial up she agreed but said E-Billing is not yet available on broadband ????

denvan suggest you try the same for a second opinion!


Try
http://www.ntlhome.com/contact/
with subject - 'website feedback / e-billing' on drop down menus.

HTH

[denvan]

Originally Posted by deewee

Finally managed to send a message from NTL contact webpage after 3 retries (10/10 for persistence?). Still awaiting response.





denvan suggest you try the same for a second opinion!


Try
http://www.ntlhome.com/contact/
with subject - 'website feedback / e-billing' on drop down menus.

HTH

Thanks for your help deewee, I have sent the message following please let me know if you get any response
Best regards
Denis

please advise if E-Billing is available on my Broadband account,the automated register is saying "Sorry, E-Bill facility is not yet available for your franchise area".
I find this most strange as it IS available by Dial Up
Regards
Denis