10mb bb more like 6mb!

GENERALZODD · 12-05-2006, 01:50

hi all can anyone give me some advice on the following problem? here goes....re-tested my 10mb bb in off peak time and i am only getting around 6mb, i know i have an ntl100 modem and know that this can be the cause, what do i do now, do i ask for my modem to be upgraded ie ntl 250 thus enabling them to fulfull their promise and give the 10mb bb. what are my options?

thanks

d

Paul K · 12-05-2006, 08:22

Think there was a time when NTL would only upgrade the modem for 10Mb if you paid for it or if yours was faulty (think it's still the same now). It's UP TO 10Mb by the way so if you complain to them they will point this out to you that they haven't really broken a promise to provide 10Mb. Do you connect through a router at all as some routers cannot handle the speed either.

Adcuz · 12-05-2006, 08:32

anyway i thought it was a sneaky "up to 10 meg" maybe its becuase they cant be bothered to fix things when they dont work, or maybe there network cant handle it in some places.

Paradox26 · 12-05-2006, 09:44

Zodd, if you aint getting the full MB Id personally downgrade to 2 and then get upgraded to 4 for free. But your descision, that way you could save a few extra ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£ÃƒÆ’Ã† â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£ too. say ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£5/month which is ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£60 a year!

GENERALZODD · 12-05-2006, 17:51

was upgraded from 24.99 (2mb) to 17.50 for 10mb. but not getting anywhere near this. (and yes i am connected through a belkin router, could this make a difference?
d

Druchii · 12-05-2006, 18:01

Quote:

Originally Posted by GENERALZODD

was upgraded from 24.99 (2mb) to 17.50 for 10mb. but not getting anywhere near this. (and yes i am connected through a belkin router, could this make a difference? d

Take the router out of the equiation and do some tests? You'll see for yourself.

chrisjackson1985 · 12-05-2006, 18:53

i think its the ntl modem 100, request a 250.

they should swap it, as i dont think the ntl 100 modem can handle speeds of upto 10mb.

the speed your getting through it, i think is its max.

get a 250,
set it up through ethernet, your router should make no difference to the speed.

and then ...

go to,

http://www.speedtest.bbmax.co.uk/

and test your speed

good luck

alarmeng · 12-05-2006, 19:06

Ur lucky fella

I was only getting around 2.3to 3.2 so i went back to 2mb and it is 2mb.

So i paid ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50.00 for nowt!

__spc__ · 12-05-2006, 21:55

My upgrade via retentions to 10MBps sees me get 5.5Mbps regularly under XP and 9Mbps under Linux. Consistently.

Postcode lottery until ntl can stabilise the 10Mbps...

GENERALZODD · 13-05-2006, 00:00

Router is currently connected via ethernet port, makes no difference when unpluggged. Think its could be the modem, what do i say to them when i ring to get my modem replaced with 250?
Speed now hovers around 1mb

very disapointed!
d

James Henry · 13-05-2006, 00:05

Quote:

Originally Posted by __spc__

My upgrade via retentions to 10MBps sees me get 5.5Mbps regularly under XP and 9Mbps under Linux. Consistently.

Postcode lottery until ntl can stabilise the 10Mbps...

Retentions upgrading people at a whim to 10Mbit probably won't help with the stabilisation

OP - the ntl100 is NOT capable of 10Mbit. You will need a new modem, which in theory they'd charge you ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£50 for swapping out, however with retentions throwing a lot more than this about I'm sure you'll have no probs getting it done for free.

Phil Capron · 13-05-2006, 00:29

Can people please sort out their bits and bytes and say how they're testing their speed.There's a lot of errors going on in some of these speed threads and not just from Ntl.

Nilrem · 13-05-2006, 00:55

A quick note for those who are finding they are getting better speeds under one OS than another, if you're using different firewall/security applications that could be it.

I found Zone Alarm was limiting me to about 2.5mb on my systems, I had put it down to the modem (tailfin) or router, but noticed a freshly formatted (and much lower spec) system was reaching 6mb+.

__spc__ · 13-05-2006, 08:15

I posted elsewhere; Linux gives me ca. 9Mbps, XP gives me 5.5Mbps on the same dual-boot machine.

Disabling XP firewall makes no difference.

mmm · 13-05-2006, 09:53

Quote:

Originally Posted by __spc__

I posted elsewhere; Linux gives me ca. 9Mbps, XP gives me 5.5Mbps on the same dual-boot machine.

Disabling XP firewall makes no difference.

This can be due to TCP/IP settings typically used to optimize windows dial-up connections, but restricting broadband.

What does this link say about your connection in Windows and Linux?

http://www.speedguide.net/analyzer.php

I found that having CISCO VPN client software on my PC changed these settings for all adaptors.