Problems in Reading over last couple of days

agatward · 06-04-2006, 11:16

Hey all,

Anyone else experiencing problems around the Reading (Lower Earley) area over the last couple of days?

I was disconnected around 11pm on 4th April for 5 minutes, around 10:30pm last night (5th April) until I rebooted my modem, and also this morning at around 10am.

I really don't want to have to talk to the Indian tech support people again - last time there was an issue with the NTL DHCP servers they insisted the IP stack on my PC was corrupted, even though neither my hardware firewall nor laptop would get an IP address from their servers.

Thanks,

Andy.

Honeymonster · 06-04-2006, 11:23

I agree, broadband appears to be dead in Earley. Posted this using dial-up on another ISP. How quaint.

DLUK · 06-04-2006, 11:48

Lower Earley here also and have had no connection this morning at all. Rang the tech support line and a recorded message confirms Reading is affected.

SOSAGES · 06-04-2006, 12:06

2 bracknell connections i have access to are down as well.

doom!

DLUK · 06-04-2006, 13:02

Fixed, back online again

dragon · 06-04-2006, 15:43

Modem was unable to obtain IP from DHCP server earlier today, sb4100 basingstoke (which i believe is off reading ubr)

Seems to be working again now.

Chris W · 07-04-2006, 01:24

i haven't noticed any problems at all- RG1 postcode.... although VOD did go a bit spacky yesterday night

agatward · 07-04-2006, 18:11

Seems fine since the service came back up and at lower latency too, so either my modem's jumped to a less congested set of muxes, or there was a genuine problem with the UBR (which if it's Cisco kit, wouldn't surprise me).

Can't be arsed to keep a history of what my IP was / is now, and I run dyndns anyway!

opdude · 09-04-2006, 10:26

I've been having random disconnects for the last week or so there was some information on http://www.ntl-isp.ntl.com/ServiceStatus/ about it though. I'm in Reading (Tilehurst).

Bart39 · 09-04-2006, 19:18

Im in Thatcham but i believe it runs off the same UBR and my connection is slow today 1.2 mb avg (10 MB service)

agatward · 14-04-2006, 09:26

And yet again, another outage last night in my area. Although it did co-incide with some particularly nasty power issues where the power didn't go off but the voltage dropped to around 190V (according to my UPS) for a good 2 - 3 seconds then return. It did this probably 10 times over a half hour period.

Phone call to NTL "support" led to an engineer visit being booked for Saturday. I pointed out to them that we'd been having power issues down the whole street and that maybe their head-end or amplifiers had been affected by it as the modem was still responding to Ethernet but not sync'ing to the cable channels. Apparently "power light on + flashing sync light = engineer visit".

It's all back on this morning so I have to call them -again- to get them to cancel the engineer. I guess somebody at the NOC spotted that something had disappeared and got an real engineer out from his cosy bed to sort it out.

agatward · 14-04-2006, 19:07

A little bit more impressed with the service - someone from Network Operations got in contact with me and explained what was going on. The issue was caused by a power cut, which apparently took out RG6 and RG22 areas.

Maybe they should get rid of a few of their Level 1 tech "support" staff and buy some UPSes