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Intermittent Problem in Swansea Area
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Old 05-04-2006, 16:14   #1
Siadric
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Intermittent Problem in Swansea Area
Hi there, I apologise upfront for my first post being a "Help me!" post, but I wanted to make sure what I am experiencing is not just something which can be fobbed off to being a problem with me / my PC etc whilst attempting to resolve it.

This morning, I noticed that there were some intermitted problems occuring with my connection, in that certain applications and websites seemed to be spiking in latency and were generally slow responding. I couldn't pin the problem down at the time, but after running various trace routes etc, I seem to have noticed a pattern, but am not sure whether it is actually related or something that i can fix from my end.

Some trace routes follow from various servers which I connect to on a daily basis, with explanations.


I use these news servers a few times a week and have never experiences any connection or speed problems. But today, the connection is continually dropping and speed is non-existant because of this.

Code:
C:\>tracert news.usenetserver.com

Tracing route to news.usenetserver.com [208.49.80.124]
over a maximum of 30 hops:

  1    <1 ms     1 ms    <1 ms  192.168.0.1
  2     8 ms     7 ms     8 ms  10.217.208.1
  3     8 ms     8 ms     8 ms  swan-t2cam1-b-v110.inet.ntl.com [80.0.254.173]
  4     8 ms     7 ms     9 ms  swan-t2core-b-ge-wan61.inet.ntl.com [213.105.225
.145]
  5    13 ms    12 ms    11 ms  win-bb-b-so-220-0.inet.ntl.com [62.253.187.241]

  6     *        *        *     Request timed out.
  7    15 ms     *       14 ms  bre-bb-b-so-100-0.inet.ntl.com [213.105.172.234]

  8     *       23 ms     *     telc-ic-1-as0-0.inet.ntl.com [62.253.188.121]
  9     *        *        *     Request timed out.
 10    24 ms     *        *     ldn-bb1-pos0-2-0.telia.net [213.248.64.77]
 11    91 ms    91 ms    91 ms  nyk-bb1-link.telia.net [213.248.65.98]
 12    98 ms   101 ms    96 ms  ash-bb1-link.telia.net [213.248.83.22]
 13     *        *      112 ms  atl-bb1-pos5-0-0.telia.net [213.248.80.142]
 14   118 ms   117 ms     *     uns-llc-112060-atl-bb1.c.telia.net [213.248.91.6
]
 15     *      110 ms   114 ms  nntp2.usenetserver.com [208.49.80.124]
This is a server on the game World of Warcraft, which i connect to on a daily basis. The problems above are present on this trace too.

Code:
C:\>tracert 80.239.233.118

Tracing route to 80.239.233.118 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     9 ms    11 ms     9 ms  10.217.208.1
  3     9 ms     8 ms     7 ms  swan-t2cam1-a-v110.inet.ntl.com [80.0.254.45]
  4     8 ms     7 ms     7 ms  swan-t2core-a-ge-wan61.inet.ntl.com [213.105.225
.17]
  5    13 ms    15 ms    11 ms  bir-bb-a-so-210-0.inet.ntl.com [62.253.187.237]

  6    13 ms    17 ms    13 ms  win-bb-b-so-700-0.inet.ntl.com [62.253.185.142]

  7     *        *        *     Request timed out.
  8    15 ms    15 ms     *     bre-bb-b-so-100-0.inet.ntl.com [213.105.172.234]

  9    25 ms     *       26 ms  telc-ic-1-as0-0.inet.ntl.com [62.253.188.121]
 10    27 ms    25 ms     *     ldn-b2-link.telia.net [213.248.100.37]
 11    28 ms    25 ms     *     ldn-bb1-pos0-2-0.telia.net [213.248.64.77]
 12    43 ms     *       42 ms  ffm-bb1-link.telia.net [80.91.249.9]
 13     *        *       85 ms  ffm-b4-link.telia.net [80.91.249.237]
 14  ^C

This is another server for World of Warcraft, but as you can see, it takes a different route to the server i would normally connect to. This server shows no latency or lag problems at all.

Code:
C:\>tracert 80.239.233.110

Tracing route to 80.239.233.110 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     8 ms    13 ms     7 ms  10.217.208.1
  3     7 ms     7 ms     9 ms  swan-t2cam1-b-v110.inet.ntl.com [80.0.254.173]
  4     7 ms     9 ms     8 ms  swan-t2core-b-ge-wan62.inet.ntl.com [213.105.225
.149]
  5    13 ms    11 ms    12 ms  win-bb-b-so-220-0.inet.ntl.com [62.253.187.241]

  6    45 ms    13 ms    14 ms  bre-bb-a-so-100-0.inet.ntl.com [62.253.185.197]

  7    13 ms    13 ms    13 ms  bre-bb-b-so-200-0.inet.ntl.com [213.105.174.166]

  8    36 ms    21 ms    21 ms  telc-ic-1-as0-0.inet.ntl.com [62.253.188.121]
  9    22 ms    22 ms    23 ms  ldn-b2-link.telia.net [213.248.100.37]
 10    23 ms    23 ms    23 ms  ldn-bb1-pos0-2-0.telia.net [213.248.64.77]
 11    30 ms    29 ms    29 ms  prs-bb1-pos6-0-0.telia.net [213.248.64.9]
 12    41 ms    39 ms    40 ms  ffm-bb1-pos6-0-0.telia.net [213.248.64.109]
 13    39 ms    40 ms    39 ms  ffm-b4-link.telia.net [80.91.249.237]
 14  ^C
The obligatory news.bbc.co.uk trace.

Code:
C:\>tracert news.bbc.co.uk

Tracing route to newswww.bbc.net.uk [212.58.226.44]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.0.1
  2     8 ms     8 ms     8 ms  10.217.208.1
  3     9 ms     7 ms     7 ms  swan-t2cam1-b-v110.inet.ntl.com [80.0.254.173]
  4     8 ms     9 ms     9 ms  swan-t2core-b-ge-wan61.inet.ntl.com [213.105.225
.145]
  5    12 ms    15 ms    11 ms  win-bb-b-so-220-0.inet.ntl.com [62.253.187.241]

  6    14 ms    12 ms    12 ms  win-bb-a-ae0-0.inet.ntl.com [213.105.172.161]
  7    12 ms    11 ms    11 ms  gfd-bb-b-so-500-0.inet.ntl.com [213.105.172.130]

  8    17 ms    15 ms    16 ms  redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]
  9   123 ms    15 ms    15 ms  212.58.238.189
 10    15 ms    21 ms    13 ms  212.58.238.149
 11    15 ms    14 ms    23 ms  news4.thdo.bbc.co.uk [212.58.226.44]

Trace complete.
After looking over the results, everything seems to start acting up once the trace hits 'bre-bb-b-so-100-0.inet.ntl.com [213.105.172.234]'.
But after checking the ntl faults webpage and service line, no problems have been reported, so I was wondering whether I was the only person experiencing problems such as these.

Any help with the above would be appreciated

General info:

Location: SA10 7
OS: WinXP Pro (Fault also occurs on a seperate PC) - Both confirmed free of spyware and the like.
Network Setup: NTL SACM (Terayon TJ210) connected through a Wired D-Link DI-604
Software Firewall is installed on both PC's - Problem confirmed with firewall on or off.
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Old 05-04-2006, 17:47   #2
UncleBooBoo
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Re: Intermittent Problem in Swansea Area
Well i'm in swansea and here is my trace route:

Quote:
C:\Documents and Settings\Paul>tracert news.usenetserver.com

Tracing route to news.usenetserver.com [208.49.80.124]
over a maximum of 30 hops:

1 12 ms 10 ms 9 ms 10.217.132.1
2 10 ms 21 ms 8 ms swan-t2cam1-a-ge-wan34-104.inet.ntl.com [80.0.254.17]
3 8 ms 9 ms 12 ms swan-t2core-a-ge-wan61.inet.ntl.com [213.105.225.17]
4 15 ms 11 ms 11 ms bir-bb-a-so-210-0.inet.ntl.com [62.253.187.237]
5 22 ms 32 ms 13 ms win-bb-b-so-700-0.inet.ntl.com [62.253.185.142]
6 16 ms 15 ms 32 ms bre-bb-a-so-100-0.inet.ntl.com [62.253.185.197]
7 24 ms 14 ms 14 ms bre-bb-b-so-200-0.inet.ntl.com [213.105.174.166]
8 25 ms 27 ms 36 ms telc-ic-1-as0-0.inet.ntl.com [62.253.188.121]
9 25 ms 28 ms 25 ms ldn-b2-link.telia.net [213.248.100.37]
10 24 ms 26 ms 42 ms ldn-bb1-pos0-1-0.telia.net [213.248.74.1]
11 94 ms 96 ms 96 ms nyk-bb1-pos0-2-0.telia.net [213.248.65.90]
12 101 ms 100 ms 102 ms ash-bb1-pos6-0-0-0.telia.net [213.248.80.69]
13 113 ms 121 ms 114 ms atl-bb1-pos5-0-0.telia.net [213.248.80.142]
14 118 ms 120 ms 118 ms uns-llc-112060-atl-bb1.c.telia.net [213.248.91.6]
15 119 ms 119 ms 120 ms nntp2.usenetserver.com [208.49.80.124]
Trace complete.
I don't seem to have any problems!
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Old 05-04-2006, 17:53   #3
Siadric
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Re: Intermittent Problem in Swansea Area
Funny you posted that, as I can confirm the problem just this minute resolved itself, and everything is working at full speed. Oh well, thanks any ways
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Old 07-04-2006, 20:24   #4
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Re: Intermittent Problem in Swansea Area
My BB has been droppin connection on my laptop, and when im on my normal computer its fine. Any ideas as to what the problem could be? I doubt its the connection itself coz its fine on the one compter.
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Old 07-04-2006, 21:07   #5
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Angry Re: Intermittent Problem in Swansea Area
Between 7th/04/06 (today) and 12th/04/06 Ntl are carrying out Server "maintenance".This could be to blame. Its definately causing registration delays for new customers.
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Old 07-04-2006, 22:31   #6
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Re: Intermittent Problem in Swansea Area
Quote:
Originally Posted by PS1
Between 7th/04/06 (today) and 12th/04/06 Ntl are carrying out Server "maintenance".This could be to blame. Its definately causing registration delays for new customers.
The maintenance is an update to the Harmony billing system which is being applied over the next few days - at present, read-only access is available but no changes/creation of accounts can take place. Therefore, thats no new cable modem provisioning accounts (i.e. no broadband registration) and for those customers that are billed from Harmony no package changes to telco/dtv/broadband until probably 12/04 but could be as late as 15/04 before things are back up and running.

Personally if it was up to me all customers would have been migrated to ICMS, a beast to use but a very flexible and stable beast, none of this Microsoft .net pap with outages lasting days at a time!

Oh, and Swansea is not billed from Harmony either, but either way the changes to the billing system will not be causing any service outages.
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Old 08-04-2006, 02:30   #7
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Re: Intermittent Problem in Swansea Area
Looking at the traceroute working and one failing I'd guesstimate there was an issue between these two hops:

5 22 ms 32 ms 13 ms win-bb-b-so-700-0.inet.ntl.com [62.253.185.142]
6 16 ms 15 ms 32 ms bre-bb-a-so-100-0.inet.ntl.com [62.253.185.197]

Once that issue was resolved all was sweetness and light again. Probably dirty fibre, dodgy transmission card or something equally dull
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Old 08-04-2006, 18:47   #8
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Exclamation Re: Intermittent Problem in Swansea Area
Quote:
Originally Posted by opelfruitcase
The maintenance is an update to the Harmony billing system which is being applied over the next few days - at present, read-only access is available but no changes/creation of accounts can take place. Therefore, thats no new cable modem provisioning accounts (i.e. no broadband registration) and for those customers that are billed from Harmony no package changes to telco/dtv/broadband until probably 12/04 but could be as late as 15/04 before things are back up and running.

Personally if it was up to me all customers would have been migrated to ICMS, a beast to use but a very flexible and stable beast, none of this Microsoft .net pap with outages lasting days at a time!

Oh, and Swansea is not billed from Harmony either, but either way the changes to the billing system will not be causing any service outages.
If its an update to harmony then why are people in swansea affected by it?
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